No More Returns of Online iPhone Purchases at Apple Store?

Discussion in 'iPhone' started by doxielover, Oct 14, 2013.

  1. doxielover macrumors 6502a

    doxielover

    Joined:
    Apr 12, 2011
    Location:
    CA
    #1
    Someone on another thread just posted that Apple recently changed their return policy and that iPhones purchased online or for in-store pickup cannot be returned to Apple Store. I am not happy about this as I am not comfortable sending such an expensive item back for a refund to get a credit on my credit card. It does state that on the return policy page but when I ordered it did not say that.
     
  2. Lyshen macrumors 6502

    Joined:
    Jan 12, 2008
    Location:
    California
    #2
    I think that policy has been there for a while now but I'm not sure when it started.

    I know it's been there before the 5s launched.

    Now having said that, I've returned my 5s (online launch day order) with no problem to a local Apple Store.

    I think it depends in the individual stores.
     
  3. doxielover thread starter macrumors 6502a

    doxielover

    Joined:
    Apr 12, 2011
    Location:
    CA
    #3
    I'm in Cali too. Which stores did you return to? Thanks!!
     
  4. joeshmo2010 macrumors 6502a

    Joined:
    Jun 25, 2009
    Location:
    Seattle, WA
    #4
    It's definitely up to the store whether or not they'll take the return. I've never had a problem with it!
     
  5. Lyshen macrumors 6502

    Joined:
    Jan 12, 2008
    Location:
    California
    #5
    San Diego area, specifically Carlsbad.

    I made sure to have my web order number handy so it makes it easier for them to process the return.
     
  6. doxielover thread starter macrumors 6502a

    doxielover

    Joined:
    Apr 12, 2011
    Location:
    CA
    #6
    I never noticed it there in the past.
     
  7. averlus macrumors regular

    Joined:
    Sep 21, 2013
    #7
    I see it in their policy online but I returned an iphone 2 weeks ago no problems? *shrug*
     
  8. doxielover thread starter macrumors 6502a

    doxielover

    Joined:
    Apr 12, 2011
    Location:
    CA
  9. asleep macrumors 68040

    asleep

    Joined:
    Sep 26, 2007
    #9
    I returned a 5C with no issue.
     
  10. clborden macrumors regular

    clborden

    Joined:
    May 12, 2009
    Location:
    Derby, CT
    #10
    I'm assuming their exchange policy is 14 days, right? Not the 30 that it used to be?
     
  11. scorpio1973 macrumors 6502a

    Joined:
    Aug 5, 2009
    #11
    I did only try one of my local Apple stores. Maybe I would have had better luck at the other one. Gave up too soon and sent it back. I was a bit unsure of returning the phone via mail since Apple uses a smart label through USPS, but it was traceable and got to them pretty quickly. In the end, it worked out and I got the phone I wanted.
     
  12. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #12
    This is Apples policy but some have returned them directly to the store after purchasing same via online apple store without issues. Some customers have not been able to do this. I returned my first iphone 5S via USPS.
     

    Attached Files:

Share This Page