iPhone No one hears me on the phone

Discussion in 'iOS 11' started by scottct1, Jul 26, 2017.

  1. scottct1 macrumors regular

    scottct1

    Joined:
    Jun 7, 2012
    Location:
    Connecticut USA
    #1
    Not sure if this is an iOS 11 Beta 4 bug or a phone issue, but no one can hear me when they call me on my phone. If I call myself on another phone there is no sound whatsoever coming from my iphone.

    The phone is an iPhone 7 Plus.

    Last night I reset all settings on it and it is still happening.

    Should I take it to Apple or is this an iOS 11 Beta 4 issue?
     
  2. Chacocliff macrumors regular

    Joined:
    Oct 22, 2014
    #2
    I have been having the same issue. Im not sure of fix right now.
     
  3. scottct1 thread starter macrumors regular

    scottct1

    Joined:
    Jun 7, 2012
    Location:
    Connecticut USA
    #3
    I have been trying to make a Genius Bar Reservation Online and keep getting "please enter a valid email address" when I try selecting a time. There is no place to put in an email address and I am logged into my Apple Account.

    Grr...
    --- Post Merged, Jul 26, 2017 ---
    Looks like Apple is having issues... I called Apple Support and even Apple couldn't make me an appointment for the Genius Bar. They had a couple people try on different machines there.

    They did however say that they have received a number of calls on this no mic on phone calls on iOS Beta 4 today so they are thinking its a beta issue and not a hardware issue.
     
  4. RSmith2023 macrumors member

    RSmith2023

    Joined:
    Sep 26, 2015
    Location:
    Atlanta, GA
    #4
    I had the same problem after installing beta 4. I fixed it by turning OFF BT and then doing a hard restart. After that my sound (outgoing) is back to normal.
     
  5. scottct1 thread starter macrumors regular

    scottct1

    Joined:
    Jun 7, 2012
    Location:
    Connecticut USA
    #5
    I do find that people can hear me if I turn on the Speaker Phone.

    Great Rsmith, I will give that a try now. Now by Hard Reset do you mean wipe the phone? Or just do a reset of all settings?

    Thanks!
     
  6. Dreads macrumors member

    Joined:
    Feb 17, 2015
    #6
    --- Post Merged, Jul 26, 2017 ---
    I have the same issue with iPhone 7+ after taking it t to Apple Store it turned out to be my phone case was blocking the rear microphone so now I have to remove it from the case to make a call
     
  7. scottct1 thread starter macrumors regular

    scottct1

    Joined:
    Jun 7, 2012
    Location:
    Connecticut USA
    #7
    I don't have a case on mine. Or any kind of protectors.

    For now if I want to use my phone I need to put it on Speakerphone.
     
  8. SumYoungGai macrumors 6502a

    Joined:
    Jun 11, 2013
    Location:
    SF Bay Area, CA
    #8
    Apple will likely not do anything with iOS 11 Beta 4 on the phone. Try restoring to 10.3.3 and see if the issue persists.
     
  9. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #9
    its not likely, they won't. its in the terms for both the developer and the public seed downloads. and if you got the OS files from some other source then you weren't authorized to have them and you modified your phone and they can refuse for that.

    restore the phone and see if the issue happens, if it does then take it in with the public software installed
     
  10. lemimouth macrumors regular

    Joined:
    Feb 14, 2015
    #10
    I once had a problem with the GPS that suddenly stopped working on my 7+. I was on 10.x beta.

    I took an appointment at the Genius Bar, without saying anything about the beta. They ran some diagnostics, they asked me if I tried to restore my phone (which in fact I had, with the latest non beta iOS, but the problem was still there so I reinstalled the beta) and they swipped my phone without any further question because the diagnostic didn't show anything wrong (but the GPS clearly wasn't working).
     
  11. crawfish963 macrumors 6502

    crawfish963

    Joined:
    Apr 16, 2010
    Location:
    Texas
    #11
    I just finished dealing with the this issue. I had a warranty replacement 7+ for less than 2 weeks. It ended up being a faulty lightening port mic. You need a replacement.
     
  12. scottct1 thread starter macrumors regular

    scottct1

    Joined:
    Jun 7, 2012
    Location:
    Connecticut USA
    #12
    I am a developer who pays the $99 a year for it, not a public tester.
     
  13. tmaxxtigger macrumors member

    Joined:
    Sep 12, 2010
    #13
    Hard reset fixed it for me, power + volume down.
     
  14. RSmith2023 macrumors member

    RSmith2023

    Joined:
    Sep 26, 2015
    Location:
    Atlanta, GA
    #14
    Sorry I missed this yesterday. When I said hard reset I meant holding the power + VOL down buttons (for an iphone 7+) until the screen goes dark and keep holding until the apple logo appears.
     

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