None of my iOS devices will show up in iTunes

xplnusa

macrumors regular
Original poster
Nov 17, 2009
154
6
Idaho
I've done the normal restart, close reboot everything and still nothing. When I plug any of my families iOS devices in iTunes will not find them at all. They don't show up and say not recognized or anything. I can see that they're charging but thats it.

I tried searching for forum for something similar but was unable to find any threads that might lead to a solution.

TIA for your help.


Heath
 

Apple fanboy

macrumors Nehalem
Feb 21, 2012
33,720
23,135
Behind the Lens, UK
I've done the normal restart, close reboot everything and still nothing. When I plug any of my families iOS devices in iTunes will not find them at all. They don't show up and say not recognized or anything. I can see that they're charging but thats it.

I tried searching for forum for something similar but was unable to find any threads that might lead to a solution.

TIA for your help.


Heath
How are you connecting them? Straight into the Computer or using a Hub? Try connecting them direct or a different cable. If its more than one iOS device whats happened since you last were able to? Are you on a Mac or PC?
 

xplnusa

macrumors regular
Original poster
Nov 17, 2009
154
6
Idaho
Sorry, I have cables both running to to the iMac and some through a hub. Neither work. Running a Mac, all apps running latest updates on iTunes and ML. I haven't changed anything that I'm aware of since the last time I was able to sync them. Last time I remember doing a sync was last week sometime.

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Also if it helps, iPhoto can see the devices but iMovie can't.
 
Last edited:

GGJstudios

macrumors Westmere
May 16, 2008
44,379
704
Sorry, I have cables both running to to the iMac and some through a hub.
Try removing the hub and connect them directly to the Mac. If one USB port doesn't work, try another. Also, check to make sure that in iTunes > Preferences > Devices you have "Prevent iPods, iPhones and iPads from syncing automatically" unchecked.
 

Apple fanboy

macrumors Nehalem
Feb 21, 2012
33,720
23,135
Behind the Lens, UK
Sorry, I have cables both running to to the iMac and some through a hub. Neither work. Running a Mac, all apps running latest updates on iTunes and ML. I haven't changed anything that I'm aware of since the last time I was able to sync them. Last time I remember doing a sync was last week sometime.

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Also if it helps, iPhoto can see the devices but iMovie can't.
Have you updated iTunes since last week? I can't remember when it got updated, but it wasn't that long ago. I have to say I'm stumped. I've never had that issue. If you plug them in with iTunes open you get no message or anything?
 

xplnusa

macrumors regular
Original poster
Nov 17, 2009
154
6
Idaho
Try removing the hub and connect them directly to the Mac. If one USB port doesn't work, try another. Also, check to make sure that in iTunes > Preferences > Devices you have "Prevent iPods, iPhones and iPads from syncing automatically" unchecked.

Tried that, it was unchecked. I did also try toggling it and open/close iTunes... Still no luck.

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Have you updated iTunes since last week? I can't remember when it got updated, but it wasn't that long ago. I have to say I'm stumped. I've never had that issue. If you plug them in with iTunes open you get no message or anything?
The last think I remember doing was using iMovie to pull video's off my wife's iPhone and then syncing that same phone with iPhoto as well.

When I go into the settings in my iPhone settings>general>iTunes Wi-Fi Sync it says it will sync when it finds my iMac again... :(

When I look up iCloud it can find my iMac just fine... Hence the continued confusion....
 

xplnusa

macrumors regular
Original poster
Nov 17, 2009
154
6
Idaho
Oh and it says its looking for my iMac (2)... Its listed that (2) ever since the recalled HDD was replaced back in feb or so, its been working great ever since, until this last week.
 

xplnusa

macrumors regular
Original poster
Nov 17, 2009
154
6
Idaho
I'll give that a whirl, thanks. I'm just stumped. I have looked and poked and prodded every place that I can possibly think of and I'm at a complete loss. As we all know this is amazingly important to get fixed as I'm sure just like most others I have one machine that I sync and house everything on and then also have a TM backup as well, but w/o doing backups Im hosed, I can't even offload my videos.
 

xplnusa

macrumors regular
Original poster
Nov 17, 2009
154
6
Idaho
NADA... :( they're not showing up as a device in finder either. I can only imagine that its a setting somewhere...
 

xplnusa

macrumors regular
Original poster
Nov 17, 2009
154
6
Idaho
I ended up using the chat support. They tried a few things, and then had me reinstall iTunes from apple.com and low and behold seems to have worked!