Not able to restore my iPhone 5. Help!

Discussion in 'iPhone' started by soamz, Aug 19, 2013.

  1. soamz macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #1
    Hi, I bought an iPhone 5 from bangkok mall last week. I checked the serial number just on Apple Self Solve and it says, TECHNICAL SUPPORT EXPIRED and REPAIRS & SERVICE COVERAGE ACTIVE.

    How is that ? Howcome the Technical Support got expired after 2 weeks of purchase ?

    Another question.
    Im not able to restore my iPhone 5. It says this,
    http://d.pr/i/cTEI


    I checked Apple site and found this,
    http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US#error1

    It says, its hardware issue.

    Since Im in India, can I simply give this iPhone to the authorized Apple dealers here and ask them for a replacement directly ?
     
  2. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #2
    You may find they will only deal with an iPhone purchased in your own country.

    Try clearing all your pc/macs caches and try again.

    Try another pc/mac.

    Ensure your on the newest iTunes software.

    Sometimes its just a glitch and keepp trying.

    Why are you trying to restore.

    also check the iphone has not been imei blacklisted.
     
  3. soamz thread starter macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #3
    How to find which country the iPhone came from ?
     
  4. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
  5. soamz thread starter macrumors 6502a

    Joined:
    Jun 20, 2010
    Location:
    Orissa, India
    #5
    What is Apple Genius ?
     
  6. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #6

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