I was in the Palo Alto University Av store about two weeks ago when an employee (later identified as the manager of the store to me by a Mac Specialist), went storming from the back of house area to the front of the store. Cussing, swearing and insulting everyone, especially her own employees, on the way out. I wasn't clear on what set her off like that, but suffice it to say she was the most mentally unbalanced woman I have ever seen. I've seen the occasional customer act like that in retail, but NEVER an employee, let alone a manager. Hopefully that diatrabe was the result of being fired or something because it disturbs me to think Apple would employ such people after learning they're insane. As is, they need to screen better and not hire such nutjobs in the first place.