Figured I'd share my story. I had a 17" MBP, with a 2.3ghz proc and anti glare screen. Superdrive died, and was sent in for repairs. Came back, we turned it on in the store to test it out. Click click. Dead hard drive. Apple store in my area couldn't get hard drives in for weeks for some reason, so after 2 weeks, they resent to the repair facility. Came back today, and we turned it on, worked fine. Was about to leave when I shutdown and turned it on again. Click click. Hard drive died again. Because of how long I ended up waiting in total (just over 3 weeks), and after mentioning today was the first day of school for me, and offered a brand new laptop. The only one they had in the store with an AG display was the new 2.5ghz upgraded version, with an upgraded harddrive. Good customer support! However, the day before, I had purchased another 27" iMac, and had planned on selling my MBP when it came back to recoupe costs. Now I am debating selling the brand new MBP and returning the iMac. Either way, things worked out quite nicely! You really get what you pay for with Apple when it comes to them taking care of their customers.