My IT service at work is currently struggling to get through a project to convert our network from Novell to Microsoft, of which the most obvious change for users is to change from Groupwise to Outlook for emails, diary etc. This has been going on for 4 months, and any users who have been switched over can't easily access the diaries of those of us who still use Groupwise, and vice versa. What a c0ck-up - how can they possibly expect us to work like this for 4 months!? I have to go on a compulsory 3 hour training course on how to use Outlook. Duh, I probably know more about it than the IT service judging by their most recent email... I've just received an email asking me to attend my training on a date while I am on holiday in America. So I replied to say I can't go, and that this holiday has been in my electronic diary for 8 months. They didn't even check my diary or send me an "appointment request" email, they just sent me a standard email. They've now asked me to provide dates when I am available. It just seems so ironic that they're manually asking me for dates when I can go and be trained how to use the electronic diary!!! I've been doing this happily for at least seven years until their invitation email today! Sorry, but I had to get this off my chest. It just seems that our IT service does nothing to help me or to make the system better. The only contact I have with them is when they are changing things that already work just fine.