Sixteen years and only because I ported out without warning does Sprint care. They didn't care when I had no LTE for over a year with a brand new LTE capable iPhone 5. They didn't care when I suffered speeds less than 1mbps down from late 2012 to early 2015. They didn't care when I had to bully them into an Airave. They didn't care when I was forced to use my own home WiFi for service when I was paying over $200 a month for cellular. They didn't care when we couldn't make phone calls. They didn't care when text messages were slow, didn't arrive at all or when we got two for each one sent. They wouldn't have cared an iota if we'd threatened to leave. But now that we do leave - NOW they care. Hey Sprint…guess what? I don't care about you now! /rant Sorry if no one cares!