Order a Mini from Apple online, they gave me one hell of a gift

Discussion in 'Mac mini' started by BlendedFrog, Dec 26, 2011.

  1. BlendedFrog macrumors regular

    Joined:
    Dec 9, 2010
    #1
    So here is the story,
    I ordered a core i7 mac mini on the 21st when they offered free shipping. They charged my card for the full amount as soon as I placed the order. The next day I checked my online CC account and I noticed an extra charge from 'Apple Online' for $21.95. So I called Apple and they said that I got double charged for shipping. The rep I talked with authorized a refund for the cost of the extra shipping, I thanked her for figuring this out, and we ended the call.

    So yesterday I checked my online CC account again and I see that the refund had been processed...but not for the amount of the double charge of the shipping. It was for the full amount of the cost of the order. On top of that I got an email confirmation today that it shipped.

    So for the moment I am getting a mini that apparently the only amount I am paying for is the cost of shipping. Now, does anyone know can Apple go ahead and re-charge my CC for the cost of the order after it ships? How long into the future can Apple legally re-charge my CC?
     
  2. Schtumple macrumors 601

    Schtumple

    Joined:
    Jun 13, 2007
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    benkadams.com
    #2
    Probably can charge you later, you should probably make them aware of this to save yourself any problems should they arise.
     
  3. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #3
    Yes, they can charge you later if/when they discover the error. I'm not sure if there is a time limit on their right to collect what you rightfully owe them.

    It's also possible that all of the charges haven't gone through on your card yet because of the weekend and holiday.
     
  4. BlendedFrog thread starter macrumors regular

    Joined:
    Dec 9, 2010
    #4
    The charge is there along with the refund. It looks like the rep authorized a refund on the wrong transaction. My guess is at some point an audit will be done and it will be corrected. But how long do they have to correct that?
     
  5. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #5
    Probably as long as they want. It's not like you put any terms on your purchase (meaning you didn't say to them: "you have 90 days to collect").

    My advice would be to call them up and let them know (and maybe they'll throw in some freebies as a thank you for your honesty) or to make sure that you always have enough room on your CC for when the charge does go through (and enough $$$ in the bank to pay it off if/when it happens).
     
  6. KiwiAdventure macrumors 6502

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    Dec 7, 2010
    Location:
    New Zealand
    #6
    Gat a replacement credit card for the one you are about to lose.:D
     
  7. mcb001982 macrumors regular

    Joined:
    May 27, 2008
    Location:
    Manhattan NY
    #7
    I'm sure they have probably already caught the glitch and once the transaction clear this week you will end up with just the correct charge that you're supposed to have.
     
  8. SmurfBoxMasta macrumors 65816

    SmurfBoxMasta

    Joined:
    Nov 24, 2005
    Location:
    I'm only really here at night.
    #8
    Well, back in the old days, I ordered a B&W G3/350/256MB from them, stock with no BTO options, but when it arrived it had a 400mhz cpu + 4x 256mb sticks of ram installed, and they did not charge me extra for either upgrade, even after I questioned them to see if maybe they shipped me someone else's machine, which they said they hadn't.........

    And a buddy of mine ordered a refurb G5 from them that came with extra ram @not charge also.......
     
  9. Tyr. macrumors member

    Joined:
    Aug 1, 2007
    Location:
    Antwerp, Belgium
    #9
    My guess is they can't just deposit back the amount they overcharged and instead opted to annul the transaction, which will show up as a complete refund, and then create a new one for the correct amount which will show up after a few days processing over the holidays.
     
  10. Sonhascome macrumors 6502

    Joined:
    Feb 18, 2010
    Location:
    Maryland
    #10
    I'd imagine they'd correct it. but there's always a chance
     
  11. thewitt macrumors 68020

    thewitt

    Joined:
    Sep 13, 2011
    #11
    Call them again and tell them about their error. Don't be a jerk... You were quick enough to call when they over charged you, why wouldn't you do the same if they undercharged you?

    Morals and Character. They define who we are.
     
  12. scifi451 macrumors regular

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    Jan 3, 2003
    Location:
    MN
  13. LFMNX macrumors regular

    Joined:
    Feb 14, 2011
    #13
    The guy has never been seen again due to bad karma.
     
  14. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #14
    I suggest that too. I once contacted Apple about something similar and ended up with a $100 gift certificate.
     
  15. bill-p macrumors 65816

    Joined:
    Jul 23, 2011
    #15
    I bought some things from Apple recently and can say that it's not like they fully refunded anyone. They do an initial charge on the credit card to make sure that they could charge that amount (in case someone's credit card doesn't have enough credit to hold a large purchase), and then they pull back, which makes it look like a full refund, but it's not.

    Once the item is shipped, delivered, and the signature all done, they'll charge the card again, with the same amount.

    The reason they do this is to make sure that if the customer refuses the delivery, they won't be charged for the product.

    If they did it the old way, and you refuse the package, you'd have to wait almost a week to get your money back.
     
  16. Schtumple macrumors 601

    Schtumple

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    #16
    That's a point, OP, has the Mac Mini arrived?
     

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