if I order gold phones on apple.com does it take upgrade right away or once it ships? cause if in the mean time I DO find them in store can I still cancel my order and have the upgrade available in store?
if I order gold phones on apple.com does it take upgrade right away or once it ships? cause if in the mean time I DO find them in store can I still cancel my order and have the upgrade available in store?
24 hours to cancel.
As others have stated, it takes it right away. (At least on AT&T)
I'm hoping the Cancel/reversal is painless & easy just in case I find it in a store soon.
It does not take it right away. I ordered a phone from apple in the morning, after work stopped at a store cancelled my online store order and had 0 issue. The upgrade doesn't get used Til the order says preparing for shipment.
Does it put it back instantly.
A lot of people on here have claimed 20-30 minutes with 611 being able to do it quicker. Allegedly they have updated their system.
That's good. They said 24-hours yesterday.
That's good.
They said 24-hours yesterday.
I don't think the store people know. An AT&T person today told me 3 hours but I know someone who cancelled in line and bought no problem.
I canceled mine at 2:30am, 30 minutes after originally placing my order. After talking to both AT&T and Apple I have yet to have my upgrade reinstated. I was told 48 hours. Since I've had to wait so long to reorder I have no hope of getting a phone before my son's birthday on Oct.3rd. I am so frustrated at myself for not paying better attention when I ordered his phone at 2am.
Call back and ask for a supervisor. 611 can do it instantly as can some in-store managers.
I am on the phone with someone now. She is having to call Apple and then says she will be able to do the reversal. Hopefully, even still I know there is no way to get a phone in time for his birthday. Sad thing is at was at an AT&T store yesterday morning and would have been able to get one but I couldn't get in resolved quickly enough.
You could easily have one by then, just not by ordering it online. The Apple stores are getting deliveries everyday, you just need to basically be there as often times there may be enough people in the store to kill the delivery. Try visiting both AT&T and Apple right at opening and maybe check back in the early afternoon after deliveries would have arrived. Also check Best Buy, Walmart, and Target.
Protip for AT&T: They don't know their own policies and don't really care. Just keep pushing for whatever (without being obnoxious) and they'll give it to you. I once had a bill miscalculated and called in...after proving twice that her math was off she just zeroed the whole bill for the month.