Order on Apple.com does it use upgrade instantly or at shipping?

Discussion in 'iPhone' started by GadgetGeek407, Sep 21, 2013.

  1. GadgetGeek407 macrumors 6502a

    Joined:
    Mar 26, 2009
    Location:
    florida
    #1
    if I order gold phones on apple.com does it take upgrade right away or once it ships? cause if in the mean time I DO find them in store can I still cancel my order and have the upgrade available in store?
     
  2. blhoward2 macrumors 6502

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    Sep 19, 2012
  3. WAM2 macrumors 6502a

    WAM2

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    Jan 6, 2011
    Location:
    United States
    #3
    It's right away, but it you cancel the order it will put the upgrade back on the account.
     
  4. GadgetGeek407 thread starter macrumors 6502a

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    Mar 26, 2009
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    florida
  5. TruckdriverSean macrumors 6502a

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    Feb 28, 2009
    Location:
    Texas, US
    #5
    As others have stated, it takes it right away. (At least on AT&T)

    I'm hoping the Cancel/reversal is painless & easy just in case I find it in a store soon.
     
  6. spartanrob macrumors 6502

    spartanrob

    Joined:
    Aug 4, 2008
    #6
    are we sure it instantly reverses upgrade eligibility? Local store holding one for me until tomorrow, but I haven't canceled my Apple.com order in fear it will take too long.
     
  7. gentlefury macrumors 68030

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    Los Angeles, CA
    #7
    24 hours to cancel.
     
  8. verwon macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #8
    Yeah, my Sprint one was also gone immediately and shows I renewed my contract on 09/20.
     
  9. blhoward2 macrumors 6502

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    Sep 19, 2012
    #9
    A lot of people on here have claimed 20-30 minutes with 611 being able to do it quicker. Allegedly they have updated their system.
     
  10. Gooberton macrumors 65816

    Joined:
    Jun 20, 2010
    #10
    No it dosent
    I canceled mine yesterday at 8am, and still showing I'm not eligible
     
  11. kupkakez, Sep 21, 2013
    Last edited: Sep 21, 2013

    kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #11
    It does not take it right away. I ordered a phone from apple in the morning, after work stopped at a store cancelled my online store order and had 0 issue. The upgrade doesn't get used Til the order says preparing for shipment.

    Edit: this was with AT&T
     
  12. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #12
    Well, mine has said I used it since 3:20AM at least and I'm still not preparing for shipment. It will only let me upgrade now if I switch to Next.
     
  13. cyks macrumors 68020

    cyks

    Joined:
    Jul 24, 2002
    Location:
    Westchester County, NY
    #13
    It takes the upgrade instantly and, if you cancel, will usually return it to you sometime between 20-30 minutes and 3 days.

    Best bet is to pick one method and stick with it.
     
  14. TSX macrumors 68030

    TSX

    Joined:
    Oct 1, 2008
    Location:
    Texas
    #14
    I cancelled my apple store order and about 3/4 hours later it was back in my art account. Call u carrier after 3/4 hr to make sure it's back on your account
     
  15. gentlefury macrumors 68030

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    Jul 21, 2011
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    Los Angeles, CA
    #15
    That's good. They said 24-hours yesterday.
     
  16. blhoward2 macrumors 6502

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    Sep 19, 2012
    #16
    I don't think the store people know. An AT&T person today told me 3 hours but I know someone who cancelled in line and bought no problem.
     
  17. CandieB macrumors member

    Joined:
    Sep 25, 2009
    #17
    I canceled mine at 2:30am, 30 minutes after originally placing my order. After talking to both AT&T and Apple I have yet to have my upgrade reinstated. I was told 48 hours. Since I've had to wait so long to reorder I have no hope of getting a phone before my son's birthday on Oct.3rd. I am so frustrated at myself for not paying better attention when I ordered his phone at 2am.
     
  18. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #18
    I work with AT&T all day, granted on the business side not consumer. The upgrade eligibility can be reset immediately. They tell you 24 hours as a safeguard but it's typically instantaneous.
     
  19. gentlefury macrumors 68030

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    Jul 21, 2011
    Location:
    Los Angeles, CA
    #19
    No doubt.
     
  20. MM07 macrumors 6502a

    Joined:
    Feb 10, 2008
    #20
    I just got back from a Verizon Wireless store. I was going to cancel my order with Apple, then get a iPhone there.

    They said it takes 24 hours to get the upgrade back on your account.

    So, I stayed with my Apple order and I hope it will ship soon.
     
  21. blhoward2 macrumors 6502

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    Sep 19, 2012
    #21
    Call back and ask for a supervisor. 611 can do it instantly as can some in-store managers.
     
  22. ecdc macrumors member

    Joined:
    Aug 16, 2013
    #22
    I ordered mine online at 3AM, heard the model I wanted (Verizon black 64GB) was still in stock, so I went to the Apple store. I actually canceled my online order there from my phone, then the Apple store processed the in-store purchase.

    On the first try, it did show that I wasn't eligible for the upgrade, but just about 5 minutes later it showed it had gone through.

    YMMV
     
  23. CandieB macrumors member

    Joined:
    Sep 25, 2009
    #23
    I am on the phone with someone now. She is having to call Apple and then says she will be able to do the reversal. Hopefully, even still I know there is no way to get a phone in time for his birthday. Sad thing is at was at an AT&T store yesterday morning and would have been able to get one but I couldn't get in resolved quickly enough. :rolleyes:
     
  24. blhoward2 macrumors 6502

    Joined:
    Sep 19, 2012
    #24
    You could easily have one by then, just not by ordering it online. The Apple stores are getting deliveries everyday, you just need to basically be there as often times there may be enough people in the store to kill the delivery. Try visiting both AT&T and Apple right at opening and maybe check back in the early afternoon after deliveries would have arrived. Also check Best Buy, Walmart, and Target.

    Protip for AT&T: They don't know their own policies and don't really care. Just keep pushing for whatever (without being obnoxious) and they'll give it to you. I once had a bill miscalculated and called in...after proving twice that her math was off she just zeroed the whole bill for the month.
     
  25. CandieB macrumors member

    Joined:
    Sep 25, 2009
    #25
    I've always been very pleased with AT&T. We have had service with them since 2001 when they were Houston Cellular then Cingular and now AT&T. I couldn't blame them for my mistake. The guy who tried to help me yesterday really was trying even if I didn't get the results I was hoping for. I have had them correct bills and work with us when we have had technical issues. As such I will continually be a loyal customer. The last person I spoke to corrected my problem and was very courteous about it. I will try and check my local stores and hope for the best. Thanks
     

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