Ordered iPhone 5S from my carrier - can I swap it for different color @ Apple Store?

Discussion in 'iPhone' started by JohnnyIOS, Sep 29, 2013.

  1. JohnnyIOS macrumors member

    Joined:
    Aug 14, 2013
    #1
    Ordered a Silver 5s from my carrier (Telus in Canada) last week. Still no shipping notice but when it arrives via courier could I take it to an Apple Store and swap it for a black one? :confused: The box will be sealed of course.
     
  2. J4B3 macrumors regular

    J4B3

    Joined:
    Mar 18, 2012
    Location:
    Gamma Quadrant
    #2
    I can't speak specifically about Canada, but here in the U.S. the Apple Store only allows exchanges of colors within the first 30 days of purchase ONLY on purchases from the Apple Store or Apple.com.
     
  3. celly macrumors 6502

    Joined:
    Mar 14, 2012
    Location:
    Calgary
    #3
    Why not get TELUS to exchange it? They probably have access to a lot more black than white units. They'd be able to move the silver one pretty quickly since they've been scarce.

    Most likely Apple will only exchange what was purchased at Apple, same as in the US.
     
  4. user-name-here macrumors 65816

    Joined:
    Aug 31, 2013
    #4
    Nope, sorry :(
     
  5. Gary500 macrumors regular

    Gary500

    Joined:
    Nov 25, 2009
  6. JD92 macrumors 6502a

    JD92

    Joined:
    Apr 14, 2005
    #6
    You won't be able to swap it at an Apple Store, but I know in the UK the mobile networks all have return periods. Perhaps Telus will let you return it and then take out a new contract with a different coloured device.
     
  7. Indecisi0n macrumors regular

    Indecisi0n

    Joined:
    Feb 19, 2012
    #7
    Yes as long as your within the exchange period.
     
  8. acfusion29 macrumors 68040

    acfusion29

    Joined:
    Nov 8, 2007
    Location:
    Toronto
    #8
    incorrect.

    apple didn't even sell him the phone, why would they take it?

    inb4 'well it's made by apple' -- no, there's something called inventory and their systems aren't setup for this type of stuff.
     
  9. samven582 macrumors 6502a

    Joined:
    Jan 2, 2009
    #9
    No
     
  10. Indecisi0n macrumors regular

    Indecisi0n

    Joined:
    Feb 19, 2012
    #10
    Misread that. Thought he got my apple and wanted to exchange with apple.
     
  11. Bloake macrumors 6502

    Bloake

    Joined:
    Dec 2, 2008
    #11
    thirty or fourteen days?
     
  12. objcFan macrumors newbie

    Joined:
    Oct 1, 2013
    #12
    No, you can't take inventory purchased from one company and just return it at another. Just like almost any other product.
     

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