Outlook 2016/2019 search problem of Mojave fresh install

Discussion in 'macOS Mojave (10.14)' started by shafez, Dec 26, 2018.

  1. shafez macrumors member

    shafez

    Joined:
    Jul 3, 2011
    Location:
    Egypt
    #1
    I don't know if this relative to this forum or not, I have a problem with Outlook 2016/2019 search, it
    can't search for a words included in the mail body. it can only search in the subject and sender.
    This only happens on Mojave clean install only, if I install Outlook 2016/2019 on Sierra or High Sierra and upgrade to Mojave then the search will work as it should be.

    Does anyone have a fix for this? Your help is very much appreciated, Regards.
     
  2. H2SO4 macrumors 601

    Joined:
    Nov 4, 2008
    #2
    I think it's to do with Spotlight. Might be worth reindexing your drive?
     
  3. mikzn macrumors 65816

    mikzn

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    Sep 2, 2013
    Location:
    Vancouver
    #3
  4. shafez thread starter macrumors member

    shafez

    Joined:
    Jul 3, 2011
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    Egypt
    #4
    Unfortunately it didn't work, I've tried all sorts of reindexing, deleted the profile and nothing worked yet it works well if I upgrade.
     
  5. mikzn macrumors 65816

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #5
    you need to make sure the hidden folder gets re-indexed

    library < Group Containers < UBF8T346G9.Office < Outlook

    Add that folder to spot light in preferences - close preference and then re-open preferences and "unclick / remove" to force it to re-index
     
  6. shafez thread starter macrumors member

    shafez

    Joined:
    Jul 3, 2011
    Location:
    Egypt
    #6
    Tried that swell and nothing worked so far.

    Has anyone installed office 2016/2019 on a clean Mojave and search working for him?

    Regards
     
  7. DeepIn2U macrumors 603

    DeepIn2U

    Joined:
    May 30, 2002
    Location:
    Toronto, Ontario, Canada
    #7
    Outlook for Mac search returns "No Results," and task items are not displayed

    https://support.microsoft.com/en-ca...turns-no-results-and-task-items-are-not-displ

    update: Outlook Search Repair tool.
    https://support.microsoft.com/en-us/help/4483875/outlook-for-mac-support-utilities
     
  8. shafez thread starter macrumors member

    shafez

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    Jul 3, 2011
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    Egypt
    #8
  9. mikzn macrumors 65816

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #9
    no offense but you keep asking the same question, I did do a clean install - on a new drive - Samsung 970 pro - new Mojave OS and brought all the apps in new - Purchased Outlook 2016 new and was the first install ever for Outlook 2016

    - installed as above and had the same issue.

    what fixed it for me was - the hidden folder gets re-indexed

    library < Group Containers < UBF8T346G9.Office < Outlook

    Perhaps you are missing something?
     
  10. shafez thread starter macrumors member

    shafez

    Joined:
    Jul 3, 2011
    Location:
    Egypt
    #10
    Thank you for make all that efforts to help me, I will try again and see if this work, regards
     
  11. shafez, Jan 4, 2019
    Last edited: Jan 4, 2019

    shafez thread starter macrumors member

    shafez

    Joined:
    Jul 3, 2011
    Location:
    Egypt
    #11
    Tri
    Fresh Mojave install today following your instructions but unfortunately it didn't work.
    Maybe I didn't express my self well, I use IMAP Email with folders, What I look for is a word in the email body(ie. Kindly or Send) as in the attached picture not in the sender or sent to or the subject.
    That does not work. no matter what I do. It works well in a fresh Sierra and High Sierra installations and if I upgrade to Mojave but not with a Mojave fresh install.
     

    Attached Files:

  12. mikzn, Jan 4, 2019
    Last edited: May 7, 2019

    mikzn macrumors 65816

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #12
    OK - I think we are not talking the same thing? - sorry if I don't understand you and repeat something you have really tried? - I believe you still need to reindex the "Hidden Folder" in the hidden directory "Library" but maybe I don't understand?

    In finder select GO < then hold the "atl" and select "library" (Hidden Directory)

    Next navigate to "Group Containers" then to "UBF8T346G9.Office" then to "Outlook"

    Drag the folder to System Preferences < Spotlight Privacy "window" and release to add to window - then close preferences

    Next re-open System Preferences < Spotlight Privacy again and remove the folder with the minus button on the lower left- this causes spotlight to re-index this hidden folder

    Close preferences and wait for re-indexing (can take a while)

    If this is what you have already done - sorry to repeat - just trying to make sure we are on the same page?

    See attached picture for more info
     

    Attached Files:

  13. shafez thread starter macrumors member

    shafez

    Joined:
    Jul 3, 2011
    Location:
    Egypt
    #13
    Thanks for your help, I already did this several times and nothing worked for me, I just accept the upgrade for the sake of using office 2019, May there will a be fix for this in the future upgrades, Thank you again and best regards.
     
  14. mikzn macrumors 65816

    mikzn

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    Sep 2, 2013
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    Vancouver
    #14
    Ok - that is very frustrating - I know - good luck with your search for a solution
     
  15. johannnn macrumors 65816

    johannnn

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    Nov 20, 2009
    Location:
    Sweden
    #15
    Just had the same issue, and this solved it. Thanks a lot!
     
  16. JohnDCCIU macrumors newbie

    JohnDCCIU

    Joined:
    Sep 5, 2009
    #16
  17. krstone macrumors newbie

    Joined:
    Jan 3, 2007
    #17
    This happened to me a few years ago and again now. Always after setting up a new MacBook from TM backup. Have tried all the suggestions you will see in online forums without success. My fix is to delete every MS file on my drive and do fresh install of Office. The MS site has detailed instructions for complete and full delete of all files. You have to dig deep into the system folder.
     

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16 December 26, 2018