payment query

Discussion in 'iPhone' started by ziggyboy, Oct 2, 2012.

  1. ziggyboy macrumors newbie

    Joined:
    Oct 2, 2012
    #1
    Hi guys , to cut a long story short, I bought a new iphone 5 from apple online and had it the day of release delivered to the door, It was badly scuffed and so i called apple care and requested they send me a new one and also a colour change from the black to the white, All good and i was told that i would be contacted by the courier to collect damaged phone and my new white one would take 5 working days,

    Had my new phone delivered 2 days ago and still no contact from courier , i have emailed the lady i was dealing with on the replacement about no contact from courier and have had no reply from her,

    I have today received an invoice for the new white and it says this on the invoice
    " This invoice amount has been paid by Cheque "

    now the original invoice said this

    " This invoice amount has been paid by Credit Card Visa/MCard "

    Now i have only ever given them my card details to pay for the original black model so not sure what the paid by cheque means,

    Can someone help me with this . I don't want to be charged twice as im quite happy to return the black phone but still waiting to hear of anyone :(
     
  2. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #2
    All I can think of is an in-house voucher. Rather than crediting you for the black iPhone back to your cc, they did an in-house voucher/credit under your name and charged that as a cheque to keep their accounting in order.
     
  3. erratikmind macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #3
    I might suggest that you call Apple directly and explain your situation.
     
  4. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #4
    Yes, call Apple. They are the ones that did this.
     
  5. ziggyboy thread starter macrumors newbie

    Joined:
    Oct 2, 2012
    #5
    I have only been charged once for the original black iphone but have 2 phones in my possession ,

    Do i wait to hear from the courier ? I really don't want to be charged again for the both iphones
     
  6. erratikmind macrumors 6502a

    erratikmind

    Joined:
    Apr 2, 2009
    Location:
    S.F./Las Vegas
    #6
    I have always told my kids, whom are adults, now, to expect and prepare for the worst. In your situation, I would make a call to Apple, now. Otherwise, you may be here posting about an additional charge.

    Obviously, you are concerned about it. However, are you concerned enough to make a call? It's on you, as the kids say.
     

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