Phone is chipped, return to Best Buy mobile or Genius Bar?

louis0nfire

macrumors 6502
Original poster
Feb 22, 2008
290
5
I went back to Best Buy that same day, last Friday, when I noticed a chip of metal missing from the bezel. It's actually a chunk missing, not a layer that just flaked off. They said they'd replace it for me next time they get shipment in. Well it's Wednesday and they still haven't gotten one in, and I feel like I'm getting the run-around every day I call to ask.

So I'm just looking for some opinions here. Should I wait on Best Buy or head to the Apple Store today and see if they replace it for me? The only thing is, once I go the Apple Store route, I can't go back to Best Buy and return for any reason; it's Genius Bar from there on out. What would YOU guys do, or what have you done in my situation? Thanks.
 

skywalkerr69

macrumors 6502a
Jan 21, 2011
733
382
New York
I have a phone on reserve from Best Buy and I called Apple just to make sure that I could return it to them because of all these known issues with cosmetics. They told me I had to return it to Best Buy. If you get different information be sure to let us know!
 

techiegirl

macrumors 65816
Sep 7, 2007
1,152
173
So I'm just looking for some opinions here. Should I wait on Best Buy or head to the Apple Store today and see if they replace it for me? The only thing is, once I go the Apple Store route, I can't go back to Best Buy and return for any reason; it's Genius Bar from there on out. What would YOU guys do, or what have you done in my situation? Thanks.
That is correct and that's why I would recommend the BB route.
 

Built

macrumors 68020
Oct 3, 2007
2,104
17
Los Angeles
Go to Best Buy and make them exchange it. You don't want to claim this under Applecare (assuming you have it). If you don't have Applecare, the Apple Store will just direct you back to Best Buy.
 

paulie6978

macrumors 6502a
Jun 16, 2010
576
31
Philadelphia, PA
Go to Best Buy and make them exchange it. You don't want to claim this under Applecare (assuming you have it). If you don't have Applecare, the Apple Store will just direct you back to Best Buy.
i bought mine at Bb as well and have had a bunch of issues. They said i cant return it to them until they fulfill all of their pre orders. im going to the apple store tonight to see what they say...... :mad:
 

Firesign3394

macrumors regular
Nov 28, 2011
117
0
Minnesota
You have 30 days to return or exchange it so just keep checking their inventory to do an exchange. Or just buy a case, it's going to scratch eventually.