Phone keeps jumping/loosing cell service

Discussion in 'iPhone' started by bluerocka, Oct 4, 2012.

  1. bluerocka macrumors newbie

    Joined:
    Jan 28, 2009
    #1
    I am on AT&T and my phone keeps jumping back and forth from 4G to Edge in an area that I know I have 4G coverage. After a while it stops going to 4G and starts bouncing back and forth between Edge and no service. This usually happens when I change locations (go from home to work, work to the gym etc) or when I am in an area where this is no or low cell signal such as having the phone in my pocket or being in a basement.

    I called Apple once and all they told me was turn cell data off and on again and then reboot the phone. They also suggested a restore (big surprise) which I ended up doing and then set it up as a new phone.

    It seems that many times resetting the network settings will fix the problem, but I don't want to have to do this every time I go somewhere!

    Does anyone have a similar problem or any other advice before I go back to Apple and ask for a new phone?
     
  2. HowardSmith macrumors 6502a

    Joined:
    Sep 13, 2012
    #2
    No my 5 get as good if not better reception than both my 4 or 4S did.
     
  3. bluerocka thread starter macrumors newbie

    Joined:
    Jan 28, 2009
    #3
    That's what I figured... i put my iP5 next to my dads iP4 and both were on 4G, he had 3-4 bars, i had 1-2.
     
  4. Huliodude macrumors member

    Joined:
    Aug 12, 2010
    #4
    Mine's the same as OP, exactly. My iPhone 4 gets better signal than i5. Taking it in to Apple store to see if I can get it swapped out.
     
  5. CmoranRVA macrumors newbie

    Joined:
    Oct 16, 2011
    #5
    Had this exact problem on my original 5 and first replacement from Apple store. Got my second replacement today, haven't experienced the problem yet (nor the previous WIFI/WPA2 issue)...
     
  6. Huliodude macrumors member

    Joined:
    Aug 12, 2010
    #6
    Replaced my i5 today, new one is exactly the same unfortunately. That seems to be just how they are.
     
  7. Bruins Fan macrumors member

    Bruins Fan

    Joined:
    Oct 8, 2012
    Location:
    Boston, MA
    #7
    Will Apple store's swap out phones even if they were bought directly from the carrier, or Best Buy, etc.?
     
  8. Huliodude macrumors member

    Joined:
    Aug 12, 2010
    #8
    I think so, but I did buy mine from the Apple store anyhow.
     

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