Phone Randomly Freezing Just About Every Day Now

Discussion in 'iPhone' started by mackandproud, Mar 25, 2013.

  1. mackandproud macrumors 6502

    Joined:
    Jun 9, 2008
    #1
    One of the reasons I bought an iphone was for it's purported stability.

    I am a fairly light user, meaning I can get through 2 or 3 days of use per battery charge. I don't use the phone continually all day long like a lot of people.

    Nonetheless, I encounter random crashes, at least once a day. This includes apps just stopping out of the blue. On another occasion, the entire screen just magnified into a giant pixelated image, and was unresponsive. On other occasions, the screen just froze.

    I am on ios 6.1.2. Is this pattern of glitches 'normal' or should I be concerned enough to bring it into an apple store (I really hope I don't have to do this).
     
  2. SprSynJn Guest

    Joined:
    Sep 15, 2011
    Location:
    Japan
  3. mackandproud thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #3
    How do I do a restore? I have both an itunes and icloud backup.

    I'm a bit concerned I have to restore the phone after just a month. I don't think a phone should require this action every month.
     
  4. erichess22 macrumors regular

    Joined:
    Feb 25, 2013
    #4
    You just get unlucky sometimes. There may be a fault with the phone but you can find that out after you restore it. You can go to settings, general, reset, erase all content and settings. Make sure you have a cloud backup and its up to date
     
  5. SprSynJn Guest

    Joined:
    Sep 15, 2011
    Location:
    Japan
    #5
    I had to do a "restore as a new iPhone" when I got mine because the carrier messed something up causing my battery life to suffer tremendously. I might suggest you do the same.
     
  6. lelisa13p macrumors 68000

    lelisa13p

    Joined:
    Mar 6, 2009
    Location:
    Atlanta, GA USA
    #6
    When this has happened, have you turned the phone off OR have you tried a Reset (hold Power & Home simultaneously, letting both go when you see the apple on the black screen) instead?

    If you've done the Reset, please ignore. :) If you haven't, it's easier than restoring and fixes a multitude of funky behaviors.
     
  7. mackandproud thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #7
    Cool. I will try that. Thanks.
     
  8. mackandproud thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #8
    I've turned the phone completely off before several times. I've done a full restore now, so we'll see if this fixes the random crashes and freezes.

    I'll try the reset also if I get another crash.

    If the phone is still acting up after that, I'm going to go to an apple store about a possible replacement.
     
  9. erichess22 macrumors regular

    Joined:
    Feb 25, 2013
    #9
    best of luck to ya!
     
  10. mackandproud thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #10
    Crap. I'm still getting the same crash.

    What happens is that the screen just magnifies so that you can only see one part of the screen as if it were under a magnifying glass. The normal swiping gestures don't work.

    So I got through one day maybe after a fresh restore. Should I try to get this phone replaced?
     
  11. BHP41 macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #11
    Did you restore as new and then set everything up again? Or did you restore as new then from a backup. Sometimes its something in your backup that is the issue.

    If you restored as new without using a backup, then yes, it's time to talk to apple about a replacement.
     
  12. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #12
    Sounds like you activated a setting in accessibility that magnifies the screen.
     
  13. mackandproud thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #13
    How did I do that? I'm not sure if I did, since the screen does not allow me to scroll or swipe once it's magnified.
     
  14. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #14
    Settings.

    General.

    Accessibility.

    Vision.

    Zoom
     
  15. mackandproud thread starter macrumors 6502

    Joined:
    Jun 9, 2008
    #15
    Thanks!
     

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