I just signed up for this forum, so please forgive me and my noobness lol. I have a MacBook Pro and I've had a rather lengthy issue with Apple and the Executive Relations team. About a month ago, my computer would stop charging intermittently. This was after about 2 or 3 power cable replacements. My Executive Relations advisor set up a repair at the Memphis Depot (I am located in Orlando just to give you a perspective on distance). I sent it out Friday, and had it back Tuesday. Not that bad if you ask me. They replaced the Logic Board, MagSafe connector, and battery but after a few hours, it stopped charging again. I contacted my advisor and he asked if it was working at the moment, told him yes but it was not working about 20 minutes ago. He told me since it was working fine, there was nothing to worry about and to contact him if it happened again. Long story short, after two weeks of having me do diagnostics and testing, I got fed up with his attitude and his constant insinuation that I was lying. I managed to get a new Executive Relations advisor to "own" my case. He wanted me to send it in again. I told him that it was the only machine my mother and I owned and she used it to meet her quota of applications for unemployment. He convinced me to take the city bus to the nearest store and said they would repair and ship it back. So last Wednesday, I took it to the store. I was told I would get it Saturday and to make sure someone was home, to sign for it. Saturday came and I didn't get my computer. Contacted FedEx only to find it was being shipped on Monday and would not require a signature. I wasn't thrilled with the possibility of having my computer left on my door step so I made sure I was home. It took 3 more business days to get the computer back from a store that was 20 minutes away than it did when it was 800 miles away. I plugged the computer in after getting it and now the backlight on the keyboard won't work. Talked to my advisor and he had a tech run through diagnostics over the phone. My advisor told me to go back to the store because the person who did the previous repair wanted to look at it. He said he would be able to fix it while I wait, so I would not have to take another trip out since I don't have a car. The tech looked and decided that I needed a new Logic board again and wanted me to leave it for a couple more days. I told my advisor that I could not afford anymore downtime and that I either needed a replacement or at the very least, a loaner computer so that my mother and I have a machine to use, while ours was in repair. He declined both and at one point pretty much chuckled at the situation. I can't go above his head because of his position. What do I do from here? I can't afford to not have the computer, especially for a keyboard backlight. Is there any way of going above his head? It's unfair for me to have to waste more time without a machine, because someone messed up on the repair.