I have a MacBookPro and its apple care warranty is up on the 4th of this month.
Last month my DVD drive stopped working although i have hardly ever used it so I didn't run off to get it fixed for I really don't use it, plus I knew I would be brining it in just before the Aug 4th date and would deal with it then.
I also use Watts Battery and it told me I needed it to be fixed that something is wrong with it.
Plus, unfortunately as a smoker, I dropped some ash on a key and before i noticed it, the key was damaged so I was prepared to pay cash for a new keyboard, or whatever it was they could do, as it was my stupidity, not Apples.
The guy was very nice and told me that yes, the keyboard was not covered but they would work something out and alluded to the idea that they would fix it and likely do it for free or at a very good cost as I don't ever take advantage of Apple Care. In fact, I haven't ever used it once until now.
When I first came in they checked me off and told me to go sit at the side while waiting for help (I had an appointment) As it turned out, the guy didn't actually check me in and I sat there for about 45 minutes waiting before I noticed people coming in after me were getting helped and when I asked, t hey apologized and said I hadn't actually been marked off.
I felt that this made the guy who as helping me a bit more empathetic about fixing the keyboard for possibly free or at last a good deal if he was able to do so.
30 minutes pass and the fellow comes out, with my MBP in a white bag, and he's wearing blue surgical gloves.
He proceeds to tell me that no one there is willing to open up my MBP as I am a smoker and its a bio-hazard.
I thought he was joking but soon realized he was dead serious.
I was told that I needed to take it to a 3rd party who I would have to pay, for them to clean out my laptop before they would consider working on it, by which point of course, my apple warranty would have expired.
Never having ever had anyone turn away a computer before of mine, let alone any device, for being a smoker, I was left speechless at what seemed terribly absurd an overreaction to me.
I have several well known and well placed friends/reporters in the media in the city I live in and am tempted to take this story to them to see if they feel as well that this is pretty absurd and/or an over reaction by an anti-smoking zealot.
I have one friend already that does weekly podcasts all to do with the tech industry who wants to do a piece against Apple for this, providing with research she discovers that it is Apple predominalty
I find it hard to believe that out of millions of smokers that use Apple Computers that there hasn't been some sort of out cry about this???!!!
Of course i do expect the typical anti smoking comments and the people behind them to speak up but I would love to hear if this is a common reaction to smokers using Apple computers, from someone familiar with Apple who wont allow their emotions and thoughts about smoking colour their thoughts.
TIA
Last month my DVD drive stopped working although i have hardly ever used it so I didn't run off to get it fixed for I really don't use it, plus I knew I would be brining it in just before the Aug 4th date and would deal with it then.
I also use Watts Battery and it told me I needed it to be fixed that something is wrong with it.
Plus, unfortunately as a smoker, I dropped some ash on a key and before i noticed it, the key was damaged so I was prepared to pay cash for a new keyboard, or whatever it was they could do, as it was my stupidity, not Apples.
The guy was very nice and told me that yes, the keyboard was not covered but they would work something out and alluded to the idea that they would fix it and likely do it for free or at a very good cost as I don't ever take advantage of Apple Care. In fact, I haven't ever used it once until now.
When I first came in they checked me off and told me to go sit at the side while waiting for help (I had an appointment) As it turned out, the guy didn't actually check me in and I sat there for about 45 minutes waiting before I noticed people coming in after me were getting helped and when I asked, t hey apologized and said I hadn't actually been marked off.
I felt that this made the guy who as helping me a bit more empathetic about fixing the keyboard for possibly free or at last a good deal if he was able to do so.
30 minutes pass and the fellow comes out, with my MBP in a white bag, and he's wearing blue surgical gloves.
He proceeds to tell me that no one there is willing to open up my MBP as I am a smoker and its a bio-hazard.
I thought he was joking but soon realized he was dead serious.
I was told that I needed to take it to a 3rd party who I would have to pay, for them to clean out my laptop before they would consider working on it, by which point of course, my apple warranty would have expired.
Never having ever had anyone turn away a computer before of mine, let alone any device, for being a smoker, I was left speechless at what seemed terribly absurd an overreaction to me.
I have several well known and well placed friends/reporters in the media in the city I live in and am tempted to take this story to them to see if they feel as well that this is pretty absurd and/or an over reaction by an anti-smoking zealot.
I have one friend already that does weekly podcasts all to do with the tech industry who wants to do a piece against Apple for this, providing with research she discovers that it is Apple predominalty
I find it hard to believe that out of millions of smokers that use Apple Computers that there hasn't been some sort of out cry about this???!!!
Of course i do expect the typical anti smoking comments and the people behind them to speak up but I would love to hear if this is a common reaction to smokers using Apple computers, from someone familiar with Apple who wont allow their emotions and thoughts about smoking colour their thoughts.
TIA