I have become completely fed up with Comcast's cable mode service and have been switching over to SBC DSL and Direct TV which should end up saving us ~$20 per month for roughly the same service. So the DSL modem came in the mail with the associated filters and setup software. So in the process of installation I had to make multiple calls to tech support and now a technician needs to come out today to check on the phone distribution in our neighborhood to figure out why they can't seem to talk to my modem and why I can't get out. (They don't think it's wiring in my house since I get good sync pulses). Talking to my co-workers it dawned on me that I have never heard of anyone who has gotten the welcome packet for DSL that has not had to make at least one call to tech support to get it installed. So the question: Is there anyone out there who has recieved a welcome packet for DSL/Cable Modem and actually managed to get everything set up without calling tech support? If so who is your service provider? Edit: added service provider question.