Post here if you're going to dispute the $15 AT&T upgrade charge

Discussion in 'iPhone' started by Appl3FTW, Sep 12, 2015.

  1. Appl3FTW macrumors 601

    Appl3FTW

    Joined:
    Nov 15, 2012
    #1
    WTF was that charge all about? They charge me $15 for a full price iPhone. I paid full price for it. I shouldn'pay any upgrade fee. I'm not even doing anything with my current plan. This is ridiculous. IRATE.
     
  2. backinblack875 macrumors 6502a

    backinblack875

    Joined:
    Aug 23, 2010
    Location:
    USA
  3. segrobja macrumors regular

    Joined:
    Sep 20, 2013
    Location:
    NYC
    #3
    Oh. They are getting a call from me. I spent $1000 to buy the phone outright from Apple. Nothing is changing with my plan. All I am doing is taking my current SIM and moving it. Exactly what AT&T is doing to deserve $15? Also, if my phone is locked that will be another call.
     
  4. Appl3FTW thread starter macrumors 601

    Appl3FTW

    Joined:
    Nov 15, 2012
    #4
    They don't have to activate shiii. I can pop my sim right into it.
     
  5. Appl3FTW thread starter macrumors 601

    Appl3FTW

    Joined:
    Nov 15, 2012
    #5
    Took the words out of my mouth... Tell me what you do if u get lucky. I'm calling them too.
     
  6. Tikatika macrumors 6502

    Tikatika

    Joined:
    Mar 12, 2012
    Location:
    Northern California
    #6
    Absolutely calling.
     
  7. Newtons Apple, Sep 12, 2015
    Last edited: Sep 12, 2015

    Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    It is why I hate dealing with ATT. The got to nickle and dime you to death.
     
  8. CEmajr macrumors 601

    Joined:
    Dec 18, 2012
    Location:
    Charlotte, NC
    #8
    Why didn't you just order it from Apple if you were going to pay full price?
     
  9. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #9
    May want to check out some of these threads. Some are a bit dated, but may have some useful info. They're ordered from most to least recent.

    http://forums.macrumors.com/threads...d-2-yr-contract-customers-on-aug-1st.1902457/

    http://forums.macrumors.com/threads/waive-upgrade-fee-at-t.1787468/

    http://forums.macrumors.com/threads/anyone-have-luck-getting-at-t-upgrade-fee-waived.1778654/

    http://forums.macrumors.com/threads/at-t-upgrade-fee-waived-fan.1778099/

    http://forums.macrumors.com/threads/how-can-i-get-at-t-40-dollar-upgrade-fee-waived.1776664/

    http://forums.macrumors.com/threads/40-dollars-for-a-upgrade-fee-at-t-is-nuts.1775927/
     
  10. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #10
    Seriously, Nicole is why I went to Verizon. She's the freakin' worst! :D

    Sorry, man. I couldn't pass it up.
     
  11. Appl3FTW thread starter macrumors 601

    Appl3FTW

    Joined:
    Nov 15, 2012
    #11
    Guess what I did, and I always get my devices from apple nowhere else.
     
  12. BeeGood macrumors 65816

    BeeGood

    Joined:
    Sep 15, 2013
    Location:
    Lot 23E. Somewhere in Georgia.
    #12
    The fee is absolute horse poop. I paid off my phone and entered into a new next plan...there's nothing to activate on their side.

    This is my third next plan. This has never happened before

    It wasn't on the invoice from Apple but if I see it on my next phone bill, I'll politely call ATT and remind them that T-Mobile does no such thing (hint hint).
     
  13. CEmajr macrumors 601

    Joined:
    Dec 18, 2012
    Location:
    Charlotte, NC
    #13
    I mean the unlocked version. They're all the same and should work on AT&T. The one that says "T-Mobile Sim Free". Don't let AT&T get over with that bogus charge.
     
  14. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
    #14
    i better not have to call.... it's part of my FAN to not pay activation along with my 25% discount....
     
  15. Appl3FTW thread starter macrumors 601

    Appl3FTW

    Joined:
    Nov 15, 2012
    #15
    Oh I'm on the phone now on hold...
     
  16. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #16
    FWIW, VZW is worse at nickel and diming you
     
  17. YaBoiD macrumors regular

    YaBoiD

    Joined:
    Apr 12, 2011
    #17
    I'll be calling to dispute as soon as it posts to my bill.
     
  18. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #18
    What ever floats your boat. Get out often?:p
     
  19. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
    #19
    I think I've done the chat on their website regarding the fee and they waive it every time. though previous times were $39 IIRC? if you pay for it outright, no reason for them to charge you. though like everyone is saying, nickel and dimming.
     
  20. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #20
    Even my bank of which I have multiple accounts with rather large sums of funds in charged me $3 to look at a deposit slip on my online account. The banks have to image this stuff anyway, the idea they would charge me $3 to look at it ticks me off!

    Seems to be the norm these days.
     
  21. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #21
    I really think they all are.

    I was recently intruiged by J. Legere's latest "uncarrier" ideas of cancelling ETF's, etc., so I wondered over to T-Mo's website to have a look. The amount of "Yeah, but's" was astounding. You've seen for yourself how many ask about cancelling with Big Res or Ma Bell, but then when they see the swath of stipulations, they politely decline. Then there's the issue of 2G data in my stomp in' grounds. Oh well, the price I pay.
     
  22. Appl3FTW thread starter macrumors 601

    Appl3FTW

    Joined:
    Nov 15, 2012
    #22
    OK so I just finished talking with an AT&T agent and she was nice and understanding. so basically what she said was there's no $15 charge showing under my account at this time but she noted on my account that if there ever was a charge that it should be waived. She said that my account shouldn't be charged because it wasn't an upgrade or it wasn't a NEXT plan and it's paid in full price. I'll wait and see.
     
  23. segrobja macrumors regular

    Joined:
    Sep 20, 2013
    Location:
    NYC
    #23
    Good to know. I tried calling and my hold time was 15 minutes. I gave up. I have time to follow through with it this week.
     
  24. CooKieMoNs7eR macrumors 68000

    CooKieMoNs7eR

    Joined:
    Nov 18, 2009
    #24
    Do I chat with them now to waive it? or wait till I get my next bill?
     
  25. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #25
    It's gotta be nuts today and the system is most likely swamped, and your account my not even show it yet. I'd wait.
     

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