Originally posted by Powerbook G5
I agree and wish that all the people out there who had to send their systems back to Apple and wait wouldn't have to. It'd be nice if there weren't so many shortages, but I guess that is just life. Either way, as long as all of those people get replacements that are what the originals should have been, in the end, they should be happy. I am sure that Apple is doing what they can to get the replacements to everyone, but they are just as victim to supply and demand as the customers out there.
Well, yes, they are subject to the laws of supply and demand, as we all are - but they did sell me a machine that did not come anywhere near spec, and replaced that machine with another that doesn't come anywhere near spec, and don't even have the courtesy to try to placate me.
As far as "that's life" being an excuse... it's not. If I said that to a customer I would never see them again. It's business, man, and this is very bad business practice. Especially considering I'm a first time customer with very little in the way of emotional investment (as it seems many mac users have) I have to seriously consider blowing Apple off altogether because of this - I've lost around one and a half grand already (not to mention the time and frustration) and business is business.
I think one of the main reasons you are hearing these very vocal complaints is that Apple is not dealing with them where they should be dealt with - Customer Care - and so we feel as though this is our only recourse, even if it is only to blow off steam. So apologies to everybody with a perfect machine for my very vocal complaints.
I did find it interesting however the kinds of reactions I got when I asked the customer care people how many of the 15" powerbooks were having screen issues..... SILENCE..... and if they had been told not to talk about the PB15 screen issues...... SILENCE.... I guess we'll have to fill in the gaps.
This is BS, pure and simple - arrogance has no place in customer relations.