Printing Error from Mac Mail after 10.13.2 upgrade

Discussion in 'macOS High Sierra (10.13)' started by ^^BIGMac, Jan 18, 2018.

  1. ^^BIGMac macrumors 6502a

    ^^BIGMac

    Joined:
    Dec 10, 2009
    #1
    Since upgrading to 10.13.2 I'm getting errors when printing from Mac Mail.

    The error is: ERROR: LIMITCHECK OFFENDING COMMAND: XSHOW

    This its followed by a string of numbers which make no sense at all.

    This has happened on an email that had only one line of type and a link.

    It's rather intermittent and seems to clear and print correctly once mail is quit and restarted.

    I have upgraded to the most current print driver for Mac OS high sierra for my printer but the problem persists.

    Any ideas? Seem to clearly be a 10.13.2 error. Never saw this before upgrading.

    Isa it worth contacting Apple and talking to a "Senior Advisor"?
     
  2. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    Which printer?

    The update may have caused the behavior. That error is related to Postscript and isn't platform specific. Are there "Advanced" options on your printer and does turning them off prevent the errors?
     
  3. ^^BIGMac thread starter macrumors 6502a

    ^^BIGMac

    Joined:
    Dec 10, 2009
    #3
    Aficio SP4100N

    I noticed the behavior after updating to High Sierra.

    Then I installed the 10.13x driver but the problem intermittently persisted. I never know when I am going to get the error.

    I read about "Advanced" options but don't seem to be able to find that if it exists on a Mac. Where would I look?

    I realize it's a postscript error but it has to be something conflicting with High Sierra since I have never seen any sort of error message like this before under any OS.
     
  4. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    Is the printer connected via ethernet? See if there's a printer setup page you can reach via IP. Ricoh may not have one and some settings might have to be reached via telnet.

    A generic driver might work error-free but you might lose any special settings that Ricoh's macOS driver provides.

    Ricoh barely makes their printers macOS compatible.
     
  5. ^^BIGMac thread starter macrumors 6502a

    ^^BIGMac

    Joined:
    Dec 10, 2009
    #5
    Clearly you know a lot more about this than I do.

    I have no idea what to do.

    At first I thought it was a specific problem with Mac Mail. Last night I got a similar error printing a page from Safari.

    Clearly this is some sort of printer incompatibility with High Sierra. My wife's computer still on Sierra never has the problem. Same printer. Same netwrok etc.

    Ricoh is very hard to deal with., I downloaded the High Sierra print driver and installed it twice. No luck.

    The biggest problem is that it's an intermittent issue. Sometime it prints fine pier time i get this kind of error...see attached...
     

    Attached Files:

  6. zyzz25 macrumors newbie

    Joined:
    Oct 19, 2014
    #6
    hi,
    i have this problem with many customers. HP printers, problems startet with 10.13.1. hp says its apples fault und apple says HP has to offer a working driver. till today there is no 100 % solution.

    what worked best for my customers was to install the printer with IP adress and as protocol select air print. worked 100 %, then 10.13.2 was released and now 5 of 10 prints work...

    hope this helps


     
  7. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #7
    The printer driver hasn't been updated since High Sierra was released. The Ricoh download page points to the same driver, released last June, for both Sierra and High Sierra. Is that where you're getting the driver?
     
  8. ^^BIGMac thread starter macrumors 6502a

    ^^BIGMac

    Joined:
    Dec 10, 2009
    #8
    So who's fault is it? I know each are playing the blame game.

    I plan on trying again with Ricoh's yet support tomorrow but I'm not holding my breath. Most of the time you talk to somebody they don't even know what the error means. So frustrating! :mad:

    Here is where I got the driver but it doesn't show me any dates...if it's the same driver as released last June then it seems hopeless.

    I also wonder why sometimes I can print a simple email and other times i get the error. There aren't even any graphics involved. o_O

    http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/sp41/sp41.htm
     
  9. zyzz25 macrumors newbie

    Joined:
    Oct 19, 2014
    #9
    its the fault of printer manufacturer. apple is offering the operating system, the printer company has to make its printer\driver work on that system.


     
  10. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #10
    At this point I'd be trying generic and open source printer drivers.
     
  11. ^^BIGMac, Jan 22, 2018
    Last edited: Jan 22, 2018

    ^^BIGMac thread starter macrumors 6502a

    ^^BIGMac

    Joined:
    Dec 10, 2009
    #11
    Help me out...where would I find those generic drivers?
    --- Post Merged, Jan 22, 2018 ---
    Looking around a little for generic drivers or Universal drivers and Ricoh only seems to have them for Windows.

    What a mess.
    --- Post Merged, Jan 22, 2018 ---
    Kinda how i see it but trying to talk to a huge company like Ricoh is very difficult. That is to say, they really don't give a damn.
     
  12. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #12
    The Mac has both generic Postscript and PCL drivers. Give your printer a static IP on the network. Add the printer as IP with the static address. Protocol: Line Printer Daemon - LPD. For "Use:" try the "Generic Postscript Printer" first. If that fails, try the "Generic PCL Printer".

    You can try other combinations of the settings if those don't work. Worth a shot.
     
  13. ^^BIGMac thread starter macrumors 6502a

    ^^BIGMac

    Joined:
    Dec 10, 2009
    #13
    Interesting.

    I finally got to somebody at Ricoh who was very helpful. So I semi take back what I said about them! :D

    He had me assign the IP address so maybe that might help instead of relying on Bonjour. Have to work with it for a few days.

    However, one specific email that gave me that error continues to give an error even after assigning the IP. Maybe it's just corrojup as many other emails print fine. However the email still prints fine on my wife's MacBook running Sierra 10.12x.

    Guess I'll have to see what happens over the next few days.

    He also suggested that I reinstall the OS but I wonder if that's a reach since I was having the same issue on both my iMac and my MacBook Pro so don't think that could be the problem with a corrupt download.

    Opinions?
     
  14. zyzz25 macrumors newbie

    Joined:
    Oct 19, 2014
    #14
    HP today told me that apple will bring an update till 31.1 for this problem.



     
  15. ^^BIGMac thread starter macrumors 6502a

    ^^BIGMac

    Joined:
    Dec 10, 2009
    #15
    @zyzz25 --- so did Apple admit to HP that they have issues with their code in High Sierra that is cauing these kinds of printer errors? Not sure if what they are talking about is the same issue as I am experiencing but something is definitely wrong in 10.13x.

    Like I mentioned, on the exact same email where I experience this error my wife's MacBook running Sierra prints it just fine wirth the same printer and always has.
     
  16. arson macrumors member

    Joined:
    Jan 12, 2004
    Location:
    Minnesota
    #16

    Here is how to fix this issue. You need to edit the PPD files for your printers, which should be located in /etc/cups/ppd

    I use Terminal and a simple text editor like nano to open the PPD files and search for the following line:

    *TTRasterizer: Type42

    and change it to:

    *TTRasterizer: None

    Then save the file and try printing again.
     

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15 January 18, 2018