Problem during instalation of macos high sierra (urgent)

Discussion in 'macOS High Sierra (10.13)' started by Zakn, Sep 25, 2017.

  1. Zakn macrumors newbie

    Jun 1, 2016
    hello everyone,

    So during the instalation of Macos High sierra, some problem occured and now i can’t start my MBP. I only have one oslution is to do a clean install but I need the instaler app and I only have a windows computer in my possession so how can i get the instaler app or the dmg file so i can set up a bootable usb ?

    If it’s not possible to get a dmg of mac os high sierra now where can i get the dmg file for mac os sierra /?

    Thank you all for your help
  2. Morpheo macrumors 65816


    Feb 26, 2014
    What problem occured?
  3. jun180 macrumors regular


    Apr 27, 2010
    Try power off the laptop, then power it back on and hold command and the R button simultaneously. This will boot back into the recovery mode, and you will have options to reinstall OSX or restore from time machine.
  4. WalterNeff macrumors regular

    Jan 26, 2010
    “macOS could not be installed on your computer” - endless loop. So I’m screwed I guess.
  5. Cougarcat macrumors 604

    Sep 19, 2003
    Could you get into recovery mode?
  6. WalterNeff macrumors regular

    Jan 26, 2010
    Trying that now, but now have a message “no bag entry” whatever that means
  7. Cougarcat macrumors 604

    Sep 19, 2003
    After a quick google, looks like it's an Apple server error. I'd try again in a little bit.
  8. WalterNeff macrumors regular

    Jan 26, 2010
    I appreciate your quick replies. You’re a good person.
  9. loekf macrumors 6502a


    Mar 23, 2015
    Nijmegen, The Netherlands
    Last resort is internet recovery: command + option + R immediately when hear the chime.

    Drawback: hard drive / SSD is wiped, OS is downloaded and installed.

    No bag entry... *if* you already tried this usually means no network => no OS found

    Are you sure you are connected via ethernet ? I think WIFI also works in recovery mode, provided you entered the SSID + password.
  10. WalterNeff macrumors regular

    Jan 26, 2010
    I’m connected via WiFi- not mission critical until the weekend and I am close to an Apple Store. May make a trip tomorrow.
  11. scionfriar macrumors member

    Apr 26, 2005
    Same problem here on a 12" Macbook. Booted into recovery to reinstall OS X and am showed now available disk to install it on. It totally hosed the SSD.
  12. WalterNeff macrumors regular

    Jan 26, 2010
    Aha! I have advanced past “no bag entry” - but “This item is temporarily unavailable” - I will try again later. Thanks to all for your help.
  13. PixelP, Sep 25, 2017
    Last edited: Sep 25, 2017

    PixelP macrumors newbie


    Sep 25, 2017
    Hi everyone

    My update process also failed. After the second reboot I received the following message (German). A reboot thereafter only showed me a folder with a question mark in it.
    I was able to enter recovery mode and I’m now recovering back to Sierra from a backup.


    Edit: rMBP 2012, SSD: 512GB

    Edit 2: Restore from backup completed, did the update again, now everything worked fine
  14. blahbrah macrumors 6502

    Nov 9, 2006
    This happened to me too on a 2016 mbptb. Hopefully I’ll be able to do the same.

Share This Page

13 September 25, 2017