Just want to vent about what a waste of money ProCare is. My MBP, needed a new DVD drive and new fan (making a horrible clicking sound) and as I need my MBP for work I coughed up the cash so that I'd get the ProCare "Rapid Repairs" So I drop off my MBP at 9 am Tuesday and am told that they have the parts in and should be able to get the repairs done quickly. This morning (friday) I ring first thing and am told they are working on the machine and it should be ready either today or tomorrow. I call them again at 6pm today and am now told that they don't have the parts in and it will be a couple of days before its ready. What a pathetic service.... Does anyone have an email address for customer support at Procare so I can complain to them direct ???? ARGH!