I am due for an early upgrade and I checked the in-store inventory on their website and saw they had the phone I wanted in stock. Went in as soon as they opened at 8 only to find out that the mobile department doesn't open until 12. Go back at 12 and ask for the phone. The guys says sure we have that in stock are you due for an upgrade? I told him that I was due an early upgrade and he replied, "sorry can't sell you one" I asked about device only and he shot that down too. Waste of time.