PSA: You cannot change your shipping address on Apple Store orders if you have AT&T

Discussion in 'iPhone' started by zman2100, Sep 20, 2013.

  1. zman2100 macrumors regular


    Apr 26, 2009
    I've ordered new iPhones from the Apple Store in the past and it always defaults to the AT&T billing address for shipping. You've always been able to go in and change it after the fact from your order status page or by calling Apple. However, this year that is not the case as the status page has it locked and I spent 45 minutes on hold with Apple only to have them tell me it can't be changed if you're on AT&T. I know there are probably other people out there like me who are on family plans and don't live at the billing address.
  2. Ruckus12 macrumors member

    Dec 16, 2008
    I changed my billing address temporarily to my address on the ATT account and it worked out, so maybe you can do the same
  3. poppe macrumors 68020


    Apr 29, 2006
    Woodland Hills
    Yup. Seriously. Screw AT&T. They are absolutely the worst.


    They are quoting it to take up to 48 hours to process the change.
  4. LoganT macrumors 68020

    Jan 9, 2007
    This is so stupid. I'm on my parents family plan and ordered the iPhone 5S Silver 64 GB with the the thought it was going to ship to me. After ordering it I saw it was actually shipping to my parents. I tried changing the shipping address to my place and Apple (really it's AT&T) wouldn't let me. I cancelled it after seeing this. Of course the 426 dollars was already taken out of my account and it's going to take apparently five days for it to be posted back to my account. So I can't even wake up super early tomorrow and try to get it because my money is limbo right now.

    Since the iPhone 5s is most likely going to be sold out in the stores in five days I'm venturing to guess I'll be able to buy the iPhone 5S in a month or two in the stores.

    Thanks AT&T! Also thank you to Chase for being able to instantly remove 426 dollars from my account but take five days to do the opposite.
  5. Spacial macrumors 6502

    Aug 29, 2013
    When you order from AT&T there's a place on the order to fill in any shipping destination you want. It's easy.
  6. sydia21 macrumors regular


    Jul 1, 2010
    Washington, DC
    Just change the address on before you order from apple. Each year I've done it about an hour before ordering and it has worked out fine.
  7. Lucille Carter macrumors 65816

    Jul 3, 2013
    AT&T is only protecting itself from fraud. You could have changed your address prior to the order and all would be fine.
  8. LoganT macrumors 68020

    Jan 9, 2007
    Well somehow Amazon, Apple and pretty much any other online retailer allow you to ship to a different address from your billing address. I guess they don't care about fraud. :rolleyes:
  9. Lucille Carter macrumors 65816

    Jul 3, 2013
    I bet they do!:p
  10. CEmajr macrumors 601

    Dec 18, 2012
    Charlotte, NC
    Verizon is doing the same thing. I couldn't edit my address when I ordered it.
  11. LoganT macrumors 68020

    Jan 9, 2007
    I agree. And yet they still let me ship to a different address from my billing.
  12. SantaRosa2.2 macrumors regular


    Mar 7, 2012
    Somewhere in Florida
    Same thing with me when trying to order a Sprint phone through the Apple Store last night.

    Ended up having to purchase from Sprint so I could ship to my workplace because I could not change my address through Apple.
  13. RandallMorgan, Sep 20, 2013
    Last edited: Sep 20, 2013

    RandallMorgan macrumors newbie

    Jul 6, 2009
    Waco, TX
    My Experience

    I placed my order with this morning (2am CDT). I'm on a family plan with ATT. It wouldn't let me change my shipping to where I live (two states away) so I called apple and they said like some of you mentioned above that if you change your billing address with ATT (i did mine online) you can call apple and they can change your shipping address.

    They lady with apple i changed the address with was really nice and she even upgraded my shipping to 2-3 days so my arrival estimate is Sept 27-Oct 1. It was previously Sept 30-Oct 2.

    Also, she said the shipping (Apple to FedEx) time would be closer to 1 than 3 days

Share This Page