As titled, my partner and I both bought iMacs recently. Due to the closest Apple store being quite a bit away, they were purchased mid August while we were traveling near that particular store. We are near this town maybe once every three months, if not longer. That visit also coincided right before a several week trip out of country, where both iMac's sat in our home unopened until last week. That being said, here are the specs of both: My iMac: Mid tier 27 inch 5k with 1tb fusion drive and 16GB ram Partner's iMac: Mid tier 21.5 inch 4k with 1tb hard drive and 8GB of ram My boot up is 16 seconds from a cold start to login screen. Her boot up is 53 seconds. After reaching the login screen, her mouse doesn't even load for another 15 seconds. Any app that is attempted to be opened is welcomed by the spinning beach ball. At this point hers is even more factory/stock than mine as I have several apps installed, hers has been used once since it was opened out of the box. This is her first Apple product ever, and her exact words today were "for a $1,300 computer I can't believe it's so slow". I spoke with Apple support earlier today and though very kind, was told that since it was purchased more than 30 days ago, we are essentially out of luck and have to go through the repairs process. My opinion so far is it may be the fact that her model has a basic hard drive, not the fusion nor SSD. Yet can they really be that bad? Even loading recovery mode with command + R takes over 10 minutes just for that to boot. So all, any suggestions someone may provide? My goal is to either get this replaced, or if it truly is a slow as molasses $1,300 model, exchange it and pay the difference for a higher tier model.