Question about 8+ that isn’t ringing

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ssledoux, Oct 3, 2018.

  1. ssledoux macrumors 65816

    ssledoux

    Joined:
    Sep 16, 2006
    Location:
    Down south
    #1
    My daughter’s 8+ isn’t dinging from messages or ringing. All her volume controls, mute button, etc. have been checked.

    IF she has the phone open reading a text, it’ll make a ding if another text comes through, but if the phone is closed and set down, it won’t notify her of anything or make any sounds.

    It is under regular warranty until February, 2019. The problem is, she has a cracked screen. It has BEEN cracked for quite a few months, but the sound issue started recently (so the two don’t seem related).

    Will Apple still repair the sound issues under the normal warranty?
     
  2. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #2
    Could Do Not Disturb be enabled?
     
  3. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
    #3
    I think Apple will use the screen issue in their favour.

    They might get you to sign paperwork declaring said damage before undertaking further work.
     
  4. ssledoux thread starter macrumors 65816

    ssledoux

    Joined:
    Sep 16, 2006
    Location:
    Down south
    #4
    I’m pretty positive she has checked everything, but I’ll mention that.
     

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3 October 3, 2018