Question about exchanging iPhone 5s

Discussion in 'iPhone' started by blah007, Oct 2, 2013.

  1. blah007, Oct 2, 2013
    Last edited: Oct 2, 2013

    blah007 macrumors member

    Joined:
    Aug 24, 2011
    #1
    I bought an iPhone 5s 16 gb (AT&T) using an upgrade and cross upgrading on my moms account. i got it at a store other than apple and I want to exchange it for the 32gb. They don't have the 32gb in stock so I was wondering what is the process to return the phone and getting one at a different store still using the upgrade. Like how long does a reverse upgrade take?
    Will I need my moms old phone(before she upgraded) to out her number back on it?
    Will I need her iPhone 5(the one I gave her) to bring to the store to put my number back on it?
    (Then ill upgrade my moms phone and cross upgrade again)
    Sorry if this is confusing. Trying to write out what's in my head.
     
  2. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #2
    You created yourself quite a mess there. You need to return the phone and get everything back to how it was prior to purchasing the phone. After that is done the the upgrade status is back on your account you can then go somewhere else to purchase the new phone.
     
  3. blah007 thread starter macrumors member

    Joined:
    Aug 24, 2011
    #3
    Ya I know that was a messy post lol. Oops. My brain is tired.
    So should I bring in my moms old phone before she upgraded to put her number back on it?
    Thanks for replying and helping!
     
  4. imhereareyou macrumors regular

    imhereareyou

    Joined:
    Aug 28, 2013
    #4
    It wouldn't be a bad idea to bring it with you just in case they can't finish it all up that day.
     
  5. blah007 thread starter macrumors member

    Joined:
    Aug 24, 2011
    #5
    So the returning of the phone and reversing the upgrade is an easy process?
    Buying a new phone at a different store should go as easy as usual when upgrading a new phone.
     
  6. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #6
    I was referring more to your predicament than the post. The post was not hard to understand. :D
     
  7. blah007, Oct 2, 2013
    Last edited: Oct 2, 2013

    blah007 thread starter macrumors member

    Joined:
    Aug 24, 2011
    #7
    Thanks for your help guys. :)
    Hopefully everything works out well
    Also...
    As an authorized user (mom is primary) Can i upgrade her phone to the 5s without her being there in person?
    then switch sims later for a cross upgrade
    Sorry, I'm new to this.
     

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