Question for those who have exchanged new iPhone due to fast battery drainage?

Discussion in 'iPhone' started by Pinkstiletto66, May 25, 2013.

  1. Pinkstiletto66 macrumors 6502

    Joined:
    Dec 12, 2010
    Location:
    New York City.
    #1
    I know usage varies due to several factors, but for those who returned/exchanged or made a genius bar appointment for their relatively new iphone 5's, I want to know...

    -What was the process? Do they do some sort of battery test?
    -How much usage warranted the visit?
    -What did they do? An exchange of a refurb/new? ( I heard that Apple will soon start to repair on the spot.)

    I'm still in my 30 day return period.
     
  2. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #2
    Yes, they will check the battery health rating (actual vs. rated capacity) as well as look through the crash logs to see if the's a software issue causing the problem.

    12 hours standby, 2 hours actual usage and the battery wold die. Apple genius found a software cause to the problem, but also noted the battery was "borderline" in terms of health. Ultimately, the phone was swapped out.
     

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