Rather impressed by sprints return policy.

dannyhex

macrumors regular
Original poster
Sep 16, 2012
227
0
NY
Ok heres the deal. Ordered a new iphone 5 on preorder day.9-14. Received iphone on sept 21. phone came scratched out of the box, display issues as well as vibration issues. I call that day, they tell me to go to sprint corporate store for an exchange. Sprint corporate has no stock for at least 3 weeks. I call back sprint and they have processed a brand new phone to be received within 2-3 weeks. I know I could of went to apple but whatever I can wait for the phone. So if you have a defective device call sprint say you went to corporate store and they have none.

PS. Do you think I can get away with keeping the headphones?. i know its stupid just a question.

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lls4f

macrumors regular
Apr 2, 2012
223
0
United States
I had a defective phone pre-ordered from Sprint. Took it to Apple and they handed me a new device about 5 minutes after walking into the store. The phone they gave me is also defective. I have another appointment Monday and I expect a similar turnaround time. I'd still recommend going to Apple.
 

dannyhex

macrumors regular
Original poster
Sep 16, 2012
227
0
NY
you think i can keep the headphones. what would sprint charge me haha. i love the tiny box they come in.
 

lls4f

macrumors regular
Apr 2, 2012
223
0
United States
Apple didn't have me give back the headphones or the cable because the replacement phone came in a box by itself. I doubt sprint wants used headphones back
 

dannyhex

macrumors regular
Original poster
Sep 16, 2012
227
0
NY
they are sending me a brand new iphone 5 in box. thats what they said anyway. I asked the guy said to return phone in box it came in so im assuming they are sending me brand new ones. i guess ill keep the headphones and lightning cable too.
 
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