Rear Upper Glass Cracked

Discussion in 'iPhone' started by powrman811, Sep 22, 2012.

  1. powrman811 macrumors member

    Oct 25, 2011
    Received my iPhone from AT&T and noticed the glass has a small crack on the back upper side. Since I ordered it through ATT, do I have to go through them? The phone wasnt dropped and was in a case. I was going to go to Best Buy to buy a front and rear screen protector and then I noticed the crack.
  2. powrman811 thread starter macrumors member

    Oct 25, 2011
  3. physicsguy13 macrumors 6502


    Oct 5, 2010
    Huntiingon Beach, CA
    This is why I always order from Apple. With an issue like this, they will just replace the phone. You could try going to an Apple Store and see if they will help you. I wouldn't bet on it but you never know.
  4. falcora macrumors 6502

    Oct 8, 2011
    Yeah Apple handles that. Since you just bought it, they will probably just swap it for a new one. I wonder how they will do it in the future though. According to the video, your back glass is matched from 700 variations of slight microscopic differences.
  5. powrman811 thread starter macrumors member

    Oct 25, 2011
    Going to the Apple Store in a few hours. I hope they have some in stock.
  6. danilko1 macrumors 6502a


    Jun 21, 2010
    I bet, if they can fix this at the Apple store you will not have this kind of precision. It takes a robot and lasers to accomplish.

    Maybe they just replace the whole phone.

    When comes to the iPhone, you never go back to AT&T or your carrier...

    Always go back to Apple.

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