So I originally pre-ordered a black iPhone 5. Received it on launch day, and like many other people, my phone came with scuffs and scratches along the antenna band and bezel. So I called Apple Care on Sunday and had them send me a new one (express replacement so they held the full price on my card along with the shipping charge which I had waived a few days later). Received the replacement unit on Tuesday and it had even worse damage. So then I went into the Apple store for my genius bar appointment. The genius that helped me told me that he would be glad to get a replacement unit for me but he would not be willing to go through the entire store's stock to find one that was not damaged. Originally he was only going to open one, but upon opening it and looking it over he nervously said he was going to set that one aside and got out another. This one too had damage right out of the box. At this point the manager came over and with him standing by, the genius said I would have to choose between these two damaged iPhones, or the two damaged ones that I brought with me. This just seemed so ridiculous I almost laughed in their faces. I told both of them that I was not going to spend hundreds of dollars on a phone that came pre-damaged, and just asked for a full refund. Left some feedback online with the link I got with my refund receipt email, pretty much detailing my experience with all of this, and the "geniuses" telling me that I had to accept a phone that they knew was clearly damaged right out of the box. And I received this voicemail from an Apple employee pretty much saying that she is calling because of the feedback I left, and that I should call and ask for a manager and let them know I have feedback for them, and that they would like to help me get a phone that is going to "satisfy what I'm looking for". Voicemail: https://www.box.com/s/dxqxy8u99i1r5g3bgd4t (edited for personal info) Should I call back and see what they can do for me? I really do want an iPhone 5, and I'm thinking of going for a white one if I can get a reservation online. But seeing as how they are out of stock I'm not sure what calling the store up and speaking to the manager will do for me if they have none.