Regular Mac Shutting Down/Kernel Panic – Safari Issue?

Discussion in 'OS X El Capitan (10.11)' started by jaded-mandarin, Apr 14, 2016.

  1. jaded-mandarin macrumors regular

    Joined:
    Jan 1, 2008
    Location:
    UK
    #1
    Received a new work MacBook at the beginning of March, but the last few days I'm getting regular total freezes and shutting down/kernel panics. I've had two in 45 mins this morning.

    I've got a suspicion it might be Safari, as it's happened both times whilst browsing (decided not to run any other other applications the second time apart from Outlook, as I had a hunch it was Safari after the first freeze). Safari has been my main browser for years, but it seems shocking now.

    This is my machine:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro11,4
    Processor Name: Intel Core i7
    Processor Speed: 2.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP114.0172.B09
    SMC Version (system): 2.29f24
    Serial Number (system): C2QQWA66G8WN
    Hardware UUID: 18D3DADB-68B0-551A-ABDD-751ECB256FED


    Can anybody decipher any of this from the Problem Report?

    Anonymous UUID: CB332B3F-9CDF-D9E5-2688-9B827213A86D

    Thu Apr 14 09:40:32 2016

    *** Panic Report ***
    panic(cpu 4 caller 0xffffff80175ce40a): Kernel trap at 0xffffff7f999824f0, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000134, CR3: 0x00000003cd0fc08f, CR4: 0x00000000001627e0
    RAX: 0x0000000000000134, RBX: 0xffffff8037388dd8, RCX: 0x0000000000000000, RDX: 0x000000000000004d
    RSP: 0xffffff92042cb560, RBP: 0xffffff92042cb740, RSI: 0x0000000000000002, RDI: 0x0000000000000000
    R8: 0x000000000000ffff, R9: 0x0000000000000001, R10: 0x0000000000000003, R11: 0xffffff92ea2f6000
    R12: 0x0000000010209101, R13: 0x0000000010249101, R14: 0x0000000010289001, R15: 0x0000000010109101
    RFL: 0x0000000000010286, RIP: 0xffffff7f999824f0, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000134, Error code: 0x0000000000000002, Fault CPU: 0x4, PL: 0

    Backtrace (CPU 4), Frame : Return Address
    0xffffff92042cb1f0 : 0xffffff80174dab12
    0xffffff92042cb270 : 0xffffff80175ce40a
    0xffffff92042cb450 : 0xffffff80175ec273
    0xffffff92042cb470 : 0xffffff7f999824f0
    0xffffff92042cb740 : 0xffffff7f99988d2d
    0xffffff92042cb7b0 : 0xffffff7f9992f939
    0xffffff92042cb7e0 : 0xffffff7f99988ab9
    0xffffff92042cb820 : 0xffffff7f9992f99a
    0xffffff92042cb850 : 0xffffff7f99988a2a
    0xffffff92042cb890 : 0xffffff7f9992fdaa
    0xffffff92042cbb10 : 0xffffff7f9992f42b
    0xffffff92042cbb50 : 0xffffff7f9992f2de
    0xffffff92042cbb80 : 0xffffff7f9992e9b4
    0xffffff92042cbbc0 : 0xffffff7f99988efd
    0xffffff92042cbbe0 : 0xffffff8017adf277
    0xffffff92042cbd20 : 0xffffff8017597cc0
    0xffffff92042cbe30 : 0xffffff80174df283
    0xffffff92042cbe60 : 0xffffff80174c28b8
    0xffffff92042cbea0 : 0xffffff80174d2665
    0xffffff92042cbf10 : 0xffffff80175b8bda
    0xffffff92042cbfb0 : 0xffffff80175eca96
    Kernel Extensions in backtrace:
    com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f99906000->0xffffff7f99971fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f97d2c000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f98830000
    com.apple.driver.AppleIntelHD5000Graphics(10.1.4)[D35C5903-CC83-3824-8F8B-810D8A8A3430]@0xffffff7f99980000->0xffffff7f999edfff
    dependency: com.apple.iokit.IOSurface(108.2.1)[7B01F01F-CC13-328B-BA71-E574C5FA3E25]@0xffffff7f986fa000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f97d2c000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[172C2960-EDF5-382D-80A5-C13E97D74880]@0xffffff7f98830000
    dependency: com.apple.iokit.IOAcceleratorFamily2(205.3)[1B6944F0-F0F4-3D26-892C-46EB6C5C7433]@0xffffff7f99906000

    BSD process name corresponding to current thread: com.apple.WebKit

    Mac OS version:
    15E65

    Kernel version:
    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64
    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
    Kernel slide: 0x0000000017200000
    Kernel text base: 0xffffff8017400000
    __HIB text base: 0xffffff8017300000
    System model name: MacBookPro11,4 (Mac-06F11FD93F0323C5)

    System uptime in nanoseconds: 1695949601821
    last loaded kext at 92920910054: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f9804e000, size 413696)
    last unloaded kext at 209323680232: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f99e06000, size 8192)
    loaded kexts:
    com.apple.filesystems.smbfs 3.0.0
    com.apple.driver.AppleBluetoothMultitouch 90.3
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.ApplePlatformEnabler 2.6.0d0
    com.apple.driver.AGPM 110.21.18
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.driver.AppleHDA 274.7
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.pmtelemetry 1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 4.4.4f4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleIntelHD5000Graphics 10.1.4
    com.apple.driver.AppleBacklight 170.8.9
    com.apple.driver.AppleHV 1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4
    com.apple.driver.AppleThunderboltIP 3.0.8
    com.apple.driver.AppleCameraInterface 5.46.0
    com.apple.driver.AppleLPC 3.1
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.driver.AppleSMCLMU 208
    com.apple.driver.AppleIntelFramebufferAzul 10.1.4
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleUSBCardReader 3.7.1
    com.apple.driver.AppleTopCaseHIDEventDriver 86
    com.apple.driver.AppleUSBTopCaseDriver 86
    com.apple.iokit.IOAHCIBlockStorage 2.8.5
    com.apple.driver.AirPort.Brcm4360 1040.1.1a6
    com.apple.driver.AppleAHCIPort 3.1.8
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 38
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.IOBluetoothHIDDriver 4.4.4f4
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 274.7
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IOSurface 108.2.1
    com.apple.driver.CoreCaptureResponder 1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4
    com.apple.iokit.IOBluetoothFamily 4.4.4f4
    com.apple.driver.AppleHDAController 274.7
    com.apple.iokit.IOHDAFamily 274.7
    com.apple.iokit.IOAudioFamily 204.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.AppleGraphicsDeviceControl 3.12.6
    com.apple.iokit.IOAcceleratorFamily2 205.3
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.12.6
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
    com.apple.iokit.IOUSBMassStorageDriver 1.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.driver.AppleHIDKeyboard 181
    com.apple.driver.AppleMultitouchDriver 304.10.2
    com.apple.driver.AppleHIDTransport 5
    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.driver.usb.cdc 5.0.0
    com.apple.driver.usb.networking 5.0.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.CoreStorage 517.20.1
    com.apple.driver.AppleThunderboltNHI 4.0.4
    com.apple.iokit.IOThunderboltFamily 6.0.2
    com.apple.iokit.IO80211Family 1110.26
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.driver.corecapture 1.0.4
    com.apple.iokit.IOAHCIFamily 2.8.1
    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
    com.apple.driver.usb.AppleUSBXHCI 1.0.1
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 417.2
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro11,4, BootROM MBP114.0172.B09, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f24
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
    Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0256G, 251 GB
    USB Device: USB 3.0 Bus
    USB Device: Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Bluetooth USB Host Controller
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
     
  2. treekram macrumors 6502a

    Joined:
    Nov 9, 2015
    Location:
    Honolulu HI
    #2
    The problem you're having seems to be pretty common. In this forum, there's:
    http://forums.macrumors.com/threads...an-10-11-4-system-wide-safari-freeze.1963711/

    In the MBP forum, there's:
    http://forums.macrumors.com/threads/computer-keeps-shutting-off-what-to-do.1966413/

    In that thread, the OP and I have had similar issues in terms of what was reported in the kernel panic report. Your report looks similar. There is probably a root cause (or set of root causes) but the symptoms and solution, if any, seems to depend on the computer and probably more specifically, the GPU involved. I have an HD4000 - you and the OP for the linked thread above use an HD5000-family GPU with the HD5000 driver. What has helped for us was:

    If you are using Flash:
    1) Make sure you have the latest update.
    2) Disable Flash, if you don't need it. After every update, the Flash plugin will be re-enabled. I use Safari and Firefox. The Flash plugin seems to cause more issues for Safari than Firefox. If you're using multiple browsers, disable it in Safari first.
    3) If you have to use Flash and kernel panics are still happening, try disabling hardware acceleration in Flash.
    4) (I haven't put this in the other thread yet.) There seem to be particular sites that can cause the kernel panic. I'm finding that Yahoo Mail seems to cause a problem (even without Flash). The Yahoo home page may cause a slowdown or a freeze if you are using Flash. I think this may be due to the timers used to refresh content.

    If you don't know how to do #2 or #3, go to the link above. If these don't help, you may need to use another browser, at least until the problem is fixed. I know the first thread I listed is long, but there have been other suggestions there if you're still having problems.
     
  3. jaded-mandarin thread starter macrumors regular

    Joined:
    Jan 1, 2008
    Location:
    UK
    #3
    Thanks for all your suggestions.

    I'll keep an eye on the threads too.
     

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