repair screen before warranty replaces phone?

Discussion in 'iPhone' started by anglea, Oct 3, 2017.

  1. anglea macrumors member

    Joined:
    Sep 15, 2016
    Location:
    alabama
    #1
    I sent my husbands phone in because husbands signal wasn't working. We still have like 20 days warranty on it but they don't want to replace it without me paying for the screen that was minimally chipped. Have you had this problem? Is there a way around this?
     
  2. jhearty99 macrumors 6502

    jhearty99

    Joined:
    Sep 17, 2012
    Location:
    Long Island, NY
    #2
    I would think they can not deny your warranty claim unless they can prove that the chipped screen is the cause of the issue.
     
  3. anglea thread starter macrumors member

    Joined:
    Sep 15, 2016
    Location:
    alabama
    #3
    Thats what I said but they are saying they can't open the phone without cracking the screen more!!! Like the chip it has is tiny and has nothing to do with the cell signal
     
  4. avtella macrumors regular

    Joined:
    Nov 11, 2016
    #4
    Weird I got 2 brand new replacements for signal issues in less than two months (iPhone 7+), granted I had no damage. I would assume they’d do the same for you. In the event that they would have to open the phone then they have to pry out the screen to reach the internals in which case a compromised screen could actually crack in that process.
     

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3 October 3, 2017