So yea the laptop I sent in for an LCD Replacement is now being swapped with a brand new MBP. I sent it in on the 10th and then on the 25th I called Apple to get an update. I wasn't annoyed or anything, just curious. They saw that the LCD was flagged as having arrived at the repair depot the day after the laptop arrived but that the laptop had just sat. Not sure what was up they sent a query and asked me to call back in 2 days. So 2 days later I call back. Turns out the LCD had NOT arrived at the Depot but that they would ping all their parts people to get a 15" Matte LED LCD sent to the depot ASAP and to check back with them again in 2 days. Oddly no more than 2 hours later they called ME and said that no one has any matte screens and if I'd be fine getting a Glossy screen instead to expedite the repair. Again I was fine with this and OKed it. Then today comes. I get called again by apple. They can't get a glossy screen for my laptop. Matte screens will not be availible till Feb 7th at the earliest. Out of the blue the apple rep asked me if it would be ok if they send me a brand new laptop instead. Seeing as I backed up my data this option is perfect. They are going to mail the new laptop directly to my house via the typical 1-3 day ship option. I'm kinda stunned that they offered this. I never once got mad or indicated that I was bummed about it taking so long. I guess they just have better customer service than I expected.