Hi All, These forums look helpful and look like a good starting point with my issue. I have a 27" iMac 3.1GHz Quad Core i5. This was purchased on 29th December 2010 for £1699. From the very first day i've had issues with it switching off by itself etc - but just recently (3-4 weeks ago) the left side of the screen has been flickering and now it is just dark. I've attached an image. So I went and spoke to an Apple staff member in the store and they told me it would be roughly £400-£500 if I need a new screen (which is ridiculous considering the unit cost me £1700 just a year and a half ago!). I decided to send a straight forward - not rude email to email@example.com asking for assistance with this as the iMac is only 6-7 months out of warranty. I was then contacted by an executive relations person that I thought was going to help, she asked me to send pictures etc and describe the issue - after a week I have had a call today from her to say that they can't cover the cost for the screen because it is out of warranty, however ADMITTED it seems like a defective hardware issue. I am absolutely stunned that Apple are stating they can't do anything considering it is an issue with the unit - I completely understand electrical products fail with age but the mac is only 18-19 months old! I have been an Apple customer for years, I have an iPhone 4s, iPad 2 and have owned macs for over 10 years, i've spent £1000's of pounds on their products and they aren't going to help me out with a fix for a "defective" hardware issue. Is there anything I can do - I've heard about the case regarding the EU law with 2 years warranties but I don't have a clue what I can do about it. I don't have £500 extra to spend on getting this fixed. Incase this matters - the iMac was purchased with PC World under one of their buy now pay 6 months later offers. Thanks for any help!