replacement phone- Apple or Verizon?

Discussion in 'iPhone' started by bhigh8, Oct 10, 2013.

  1. bhigh8 macrumors 6502

    Sep 23, 2012
    Verizon sends you the replacement and then you send back old phone. Apple will do that same thing for $30. otherwise i need to mail back my phone and wait for the replacement.

    Which is better to deal with? is there an advantage to one over the other?
  2. Raibyn macrumors regular


    Sep 24, 2013
    South Carolina
    Without a doubt, Apple customer service is far superior to Verizon's. I have a horror story with Verizon and a phone exchange. I won't go into the details, but basically they charged me full retail for an even exchange and took 5 months to finally refund me. They are horrible.
  3. takeshi74 macrumors 601

    Feb 9, 2011
    I don't have any horror stories like that but I prefer to not deal with Verizon. It's really your call to make.
  4. bhigh8 thread starter macrumors 6502

    Sep 23, 2012
    do both offer the same protection plan. 90 days?
  5. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    The iPhone has a 30 day return policy at Apple without a restocking fee and a 1 year warranty. The warranty is specific to Apple and is good so long as you bought the phone from an authorized reseller.

    I would deal with Apple before VZW for sure.
  6. bhigh8 thread starter macrumors 6502

    Sep 23, 2012
    just sucks to pay $30 for them to send it to me ahead of time. would be nice to live close to an apple store.
  7. DowdyFick macrumors regular

    Sep 3, 2013
    I'm confused as to why they're charging you $30. If you're within warrantee, you should have two options.

    1. Advance return where they put a hold on your card until they receive the phone.

    2. Swap where you don't get the replacement until they receive the old phone.
  8. bhigh8 thread starter macrumors 6502

    Sep 23, 2012
    they said they charge me $30 and the price of phone and when they get back the old phone i get get the credit back for the old phone. not the $30. unless im misunderstanding something.
  9. Xerotech macrumors 6502

    Jul 22, 2011
    Verizon does it flawlessly. You hear more about complaints because people don't go around praising Verizon. One of my relatives had a phone submerged underwater and the Verizon employee gladly exchanged it. :cool:
  10. M87 macrumors 65816

    Jul 18, 2009
    Apple replacements are insanely fast. I've done it several times and it's always exactly the same. FedEx picks it up, the next day Apple gets it, the next I receive my replacement. Even when they replaced the screen on my retina MacBook Pro it was the same turn around time. I would avoid dealing with the carrier as much as possible, personally. That's a big part of why I stick with Apple. If I have a problem they will fix it.
  11. thelatinist macrumors 603


    Aug 15, 2009
    Connecticut, USA
    This is true for new purchases only. Replacements cannot be returned, but have the remainder of your original phone's warranty or 90 days, whichever is longer. I know this because I just exchanged my iPhone 4S at the Genius Bar on the last day of my AppleCare+ plan and was given a 90 day warranty against defects. A good thing, too, since the WiFi died on me and I'm headed in for a replacement again today.

    OP: I would definitely deal with Apple. They've got insanely good service. They didn't bat an eyelash about replacing my phone on the spot even on the last day of its warranty, and they did it with a brand new phone (not a refurb!). I took my 2008 white MacBook into the Genius Bar in 2011 (a year and a half out of warranty!) with a cracked top case and they repaired it free of charge while I waited. They won a lifelong customer that day.

Share This Page