I'm keen on purchasing an iPhone 5 and have been trying to reserve one from my local UK Apple Store on 4 occasions. Today is my 5th attempt. I'm now considering just ordering one via the UK Apple Store and wait 3-4 weeks for despatch. Before I placed the online sale I thought it prudent to ask a few questions with an online chat specialist. One of the questions was in connection to receiving an iPhone that was hardware faulted or had some form of cosmetic issue. I'm not talking about a small nick or scar but large scuffs or dings or perhaps a faulty screen. I was advised that I could contact my local apple store and make a genius appointment and they would check it out and if upheld I would be supplied a new one stock permitting, or if no stock is available I would be put on a priority list to return when one is available In store. As I was awaiting a confirmation e mail by 9pm to let me know if I'd been successful so I advised the specialist I would wait. The next day I again chatted with another specialist who advised me differently. I would have to send the iPhone back to them for evaluation and if my concerns were supported I would be sent another. But if I kept the phone for over 14 days then possibly I could swap it out at an apple store I know I'm thinking of the worst case scenario but I'm just trying to confirm where I stand. I fully expect to receive a pristine handset. I've now e mailed customer services asking for clarification as I don't want to wait 3-4 weeks, get a faulty phone, have to send it back and wait again for re delivery ! Has any Uk owner purchased from the online store and been allowed to visit an apple store genius Barr to resolve an issue within the first 14 days ? I'm not after refunds just a good quality handset from the getgo.