Is your tare like this or more severe?Genius’ can order them but right now they have to ship. My first pair had tares in the medium tips, but the offered to let me exchange for a brand new pair of APP. Cost of the replacement tips was quoted at $4.00 USD
Is your tare like this or more severe?
I have this on one side of my pods. I’m not leaning towards exchanging cause my first charging case had dents on it from manufacturing. Don’t want to try my luck again.
Anyone else have this kind of finishing defect on their buds?
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I would have claimed it was faulty packaging and asked for replacement AirPods.One of the large tips with my APP took the top of the card off with it and so was stuck inside. The only way I could get it out was to poke it out with a sim tool. I didn't know there is a thin mesh/membrane there, therefore poked a hole in it.
I started an online chat but 'Dan' wouldn't budge on it being accidental damage and I would have to pay to fix. I argued a little saying if I hadn't poked a hole would the tip taking the card with it be my fault. Yep, but he would forward the feedback about the packaging. I gave in and asked him for a link to buy more tips but he told me I had to go to a store as they aren't available online. I explained that wasn't satisfactory as I don't have any Apple Stores locally, but he didn't care.
Now I don't hear any difference between the good and damaged one but I'm concerned it's lost the sweat/rain resistance.
First time I've been unhappy with Apple's customer service. I know it's only a few quid but the faulty packaging was at fault so Apple should replace the tip.
not saying someone won't figure it out, but the nature of mounting ring which is unique to the AirPods Pro, with the tiny gap it needs to plug into, makes foam ear tips seemingly impossible. I might be able to see a hybrid silicone/plastic ring that snaps in and then is somehow connected to foam which is the majority of the tip?I’m going to wait for the foam tips to be available. Meanwhile the ones I have work fine.
very, very odd. normally apple would just throw you a bone and send you a cheap item to fix what broke on a day old product... even if it seemingly is user error. I think a big part of the issue here is they don't even have the part...I would have claimed it was faulty packaging and asked for replacement AirPods.
Walk into an Apple store, get a full refund because it's less than 14 days. You don't need to have a reason.First time I've been unhappy with Apple's customer service. I know it's only a few quid but the faulty packaging was at fault so Apple should replace the tip.
Walk into an Apple store, get a full refund because it's less than 14 days. You don't need to have a reason.
With your refund, buy a new set of AirPods Pro.