return policy

troyhouse

macrumors 6502
Original poster
Jan 3, 2010
436
9
what is the official iphone return policy for the phones bought from apple.com, if they are not opened and sealed in the box?

i tried to search but didnt get good clear answer, and appreciate all the help. thanks in advance.
 

saving107

macrumors 603
Oct 14, 2007
6,376
14
San Jose, Ca
Did you got to http://www.store.apple.com to find a clear answer, they are more likely to have the official policy.

http://store.apple.com/us/help/returns_refund

iPhone Return Policy

If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 30 calendar days from shipment for a full refund by calling 1-800-MY-APPLE. If you return your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation. For more details, refer to iPhone Help page.
 

thatoneguy82

macrumors 68000
Jul 23, 2008
1,895
2
Beach Cities, CA
I've always wondered what they meant by "from shipment." Is this when then Apple shipped the product? Or when customers receive product? It seems that it should be latter since it seems to make more sense on the customer's end. But it's probably the former.
 

saving107

macrumors 603
Oct 14, 2007
6,376
14
San Jose, Ca
I've always wondered what they meant by "from shipment." Is this when then Apple shipped the product? Or when customers receive product? It seems that it should be latter since it seems to make more sense on the customer's end. But it's probably the former.
The former makes more sense since you don't get charged unil the product is shipped. Most retail companies give customers 30-90 days from the original date of purchase to get a refund in the original form of payment.
 
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