Returned a 6 today. How long until I'm able to buy a subsidized 6+ on Apple's site?

Discussion in 'iPhone' started by PhaserFuzz, Oct 4, 2014.

  1. PhaserFuzz macrumors 6502

    Dec 12, 2007
    I know my 2 year contract eligibility reset automatically, but I'm still unable to order from Apple. I get this message.
    Just curious if anyone knows how long it takes for it to reset on Apple's end? I'm on AT&T if that matters at all. Thanks for any help.
  2. JeremyE macrumors regular

    Mar 16, 2012
    I asked chat support a few times and both times they told me up to "5 days". I can't remember if they specified business days, I asked a week ago.
  3. PhaserFuzz thread starter macrumors 6502

    Dec 12, 2007
    So you've been waiting 7 days and still can't purchase one? That's no good
  4. badger91 macrumors regular

    Sep 12, 2014
    When I was in the Apple Store they called AT&T and they reset my upgrade eligibility right away.
  5. SeanZy macrumors 6502a

    Dec 29, 2008
    I returned my 6 and it reset within 10 minutes
  6. PhaserFuzz thread starter macrumors 6502

    Dec 12, 2007
    My eligibility is reset (I checked on AT&T's site), but I just can't purchase through Apple because of that error message about already having a phone order on that line.
  7. thegrants82 macrumors 65816

    Jun 15, 2013
    Right here

    I have had that same message since the 19th when I returned my plus. Just bought my 6 outright so I still have an upgrade but what a farce.
  8. sleepyking macrumors 6502

    Oct 5, 2012
    I was having this issue too since returning the phone on Monday. Apple knows it is a bug but don't know when it would be fixed. I just mentioned in another thread that I was able to purchase a phone in an Apple Store with no issues. They did not come across any error messages during my purchase.
  9. PhaserFuzz thread starter macrumors 6502

    Dec 12, 2007
    Can I just walk into an Apple Store and buy an iPhone 6 Plus without reserving online? I figured supply is so short that it would be impossible.
  10. sleepyking macrumors 6502

    Oct 5, 2012
    Yes that is what I did. I used to see which store near me has the model I need. Then went over, got in line, got the reservation ticket while in line, and purchased when it was my turn.
    That website is extremely helpful; seems very accurate as to which store/carrier/model is in stock


    Also you're right the plus is practically out by the first few people in line. Still a ton of scalpers snatching them. However I did see pluses in stock throughout the week using that tool. Good luck
  11. shr631 macrumors regular

    Dec 13, 2013
    Happened to me. 9/19 I picked up a regular 6, 16GB. Wanted to exchange it same day for a 64GB. There was some glitch and the Fifth Ave store couldn't exchange it; problem was in Verizon end. Verizon specialist couldn't do it. Was told to come back next day. Went to my suburban Apple Store same day, they hD same problem, between Verizon tech and Apple rep, they did some in-store return thing (not clear what it was but it was a work around) and then exchanged my 16GB for 64GB.

    Ok great, but yesterday I wanted the 6 Plus. Went to Apple Store, dude came across the issue. I returned my 6/64, but somehow my eligibility didn't reset. Got the same message saying I already had a phone in order. Turns out the original 6/16GB I returned never cleared from my apple history. In fact they mixed up my web order number and the phone number with a second 6/16GB I picked up originally. Apple rep fixed it

    tldr: go to Apple store, see if you have your old phone still showing as in order. Also, if you originally ordered more than one phone on the same day (for more than one phone number) double check web order number isn't mismatched to phone line number.
  12. GLS macrumors 6502

    Jun 26, 2010
    I was fortunate.

    I got my 6 on launch day at a local Best Buy (they didn't have any Plus's in stock) and I was on the fence over whether or not I wanted a Plus. A few trips to the local Apple store to gaze at/fondle/lust over a Plus swung me over.

    I went back to the Best Buy store Thursday night to return my phone. Now that was a trip. The sales rep there started questioning me on why I was returning the phone, if there was anything wrong with it, etc. Once I told him I was wanting a Plus, he and the other reps started in. They were pushing Samsung stuff *hard* they were being paid commission for moving Samsung stuff. Some of the things that were said to me:

    "The Galaxy S5 is totally waterproof. I take it swimming"

    "The Note 4 is made of steel. It will never bend"

    "My best friend got a 6 Plus 3 weeks ago, and it is already bent". When I asked how that was possible since the phones were only out for two weeks, he was quiet.

    "Apple is going to recall all the Plus's anyway"

    And so forth.

    To the point; I made sure before I left the store that my eligibility was restored. 15 minutes later, the Apple site showed that I was eligible so I ordered my Plus.

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