Bought iphone 5s on release day. They messed up and sold it to me off contract (its against their policy). I traded in iPhone 4 and 4s and got $370 in gift card and used it on 5s purchase. Got it home and had gyro problem. Went to exchange it and they would not give me another one. They accepted return. Bought ipad air 16gb the other day. Screen was half yellow and they would not price match Walmart or Target for $479 so paid full price. Got in on the $200 ipad exchange program at Target and picked another air up. Screen perfect. Returned ipad today and was told I'm banned for life due to too many returns. Called Best Buy corporate. Was told that's what I deserve from CSR. Told to drive 1hr to other best buy to use that gift card I got back. Store was Merritt Island FL Best Buy mobile store at Merritt Square Mall. Gonna use this gift card at other store when mini retina comes out then I'm done with best buy forever. Hope they go out of business.