Returned Launch day unlocked iphone 5 and rewarded with free accessories ;)

faiz23

macrumors 6502
Original poster
Oct 8, 2010
300
0
I tried to return 2 of the launch day white iphone 5 16gb FULL PRICE unlocked. The original transaction was messed up by the rep since he rang up the same serial twice and I had to return the next day to sort it all out with a manager. This created confusion with the return 28 days later and they had to manual return it as a no receipt and load up $650 + tax onto a gift card for BOTH phones.

This was unacceptable and the manager refunded the gift card with an override to any debit/credit card of my choice. To make up for the original troubles along with the long time to process multiple transactions to refund it back to the original card versus a paper check. He gave me both the lightning cables and both the chargers out of my returned iphone 5 that were 28 days old. I am sure if I asked for the earbuds (which were untouched) he would have thrown those in but I was so happy with the overall transaction that all the headaches with the original purchase were worth it. I have no need for the headphones and I was floored that he would do that in the first place.

In the end I was able to get 2 black iphones from another store with the size configurations I wanted. I get another 30 days to evaluate but honestly I am keeping it. Only reason the exchange occurred was to get the right color and size along with returning applecare+. I have special $35 coupon codes for square trade and with having a local apple store with $229 replacements I will get 3 replacements out of the warranty without any deductible and my total cost is $89 for original warranty and $38 for the third replacement.


CLIFF NOTES: GTFO NOOB :apple:








 

Attachments

Last edited by a moderator:

ansabakhan

macrumors 65816
Mar 3, 2010
1,210
0
I don't get it .? So u got couple of free cables and some $35 gift card ? For all that ... What's the thread about ?
 

faiz23

macrumors 6502
Original poster
Oct 8, 2010
300
0
I don't get it .? So u got couple of free cables and some $35 gift card ? For all that ... What's the thread about ?
So you want me to post up about the .00002 mm scratches or the rattling noise. How about the flickering screen or the long wait times on preorder. Do you expect every thread on mac rumors to be negative.

I posted up to inform other members about my experience returning the device and due to the troubles from the transaction. The manager hooked me up with accessories instead of a gift card since that is easier and they never send the accessories back for refurbishing on the returned device. I got 2 1 amp chargers and 2 lightning cables from apple. Awesome service and great teamwork between the rep and manager.

I already have 2 black iphone 5 in my possession and with the 2 cables and chargers. I can leave the ones in the box that are brand new untouched. So if any members plan to return their devices but still have an iphone 5. Ask the manager if they will let you keep the lightning cable. Saved me $19 + $19 + $19 + $19. Also the square trade $35 code was from square trade direct on facebook after messaging them direct.
 

JD92

macrumors 6502a
Apr 14, 2005
934
31
I don't see why people are giving you crap for this post. It's a nice story, good to see Apple were able to make it up to you after they messed up your order.
 

TheMacBookPro

macrumors 68020
May 9, 2008
2,132
1
Thank you so much for sharing this with us- my day would have been incomplete without knowing about your reward. I'm sure this information will come in handy the next time any of us want to return two of our launch day, FULL PRICE unlocked white 16GB iPhone 5s and the rep rings up two returns for the same serial number erroneously.

Also, 'GAWD', that yellow/blue bumper is ghastly.
 

alphaod

macrumors Core
Feb 9, 2008
22,167
1,212
NYC
A year ago I bought a MacBook Pro with AppleCare. Then I returned the AppleCare; then I decided to return the Mac immediately. This caused a problem in the Apple system where they gave me a refund on the AppleCare twice.

I then got kicked out by the manager for trying to scam them. It was of course forgiven since it wasn't my intention.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.