Returning iPhone Online Purchase to Store

Discussion in 'iPhone' started by henryonapple, Sep 30, 2013.

  1. henryonapple macrumors 6502

    Oct 29, 2012
    Has anyone returned their iPhone that was purchased on the Apple Online store to a physical retail location? I just noticed this line in their return policy:

    Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.
  2. ABC5S Suspended


    Sep 10, 2013
    Heard from one owner that he shipped it back after buying it through, but the apple phone rep suggested going to an Apple store instead regardless of what is stated on the website. I would call the closest apple store to verify. iPhone was shipped anyway because of the distance.
  3. johnparjr macrumors 6502a


    May 10, 2005
  4. Leonard1818 macrumors 68020

    Nov 15, 2011
    That was probably me....

    Yes -- I JUST did this on Saturday. Launch day ordered phone was "exchanged" for a different color/capacity at a physical store.

    ("exchanged" in this sense means returned and a new one was re-purchased).

    You will want to go there and get in line for a new one (the one you want). They will process the return from online and process the purchase separately.
  5. pat.micunnis macrumors regular

    Sep 24, 2013
    Yes, you can absolutely return an online order to a bricks and mortar Apple store. Note: they will make you stand in the separate line for "walk-in" to purchase / exchange for a different model :(
  6. henryonapple thread starter macrumors 6502

    Oct 29, 2012
    I am not purchasing another model, just doing a simple return. Great to know that they will accept my online purchase!

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