I live in Utah by the way. I stopped by a general repair automotive shop that has 7 locations in Utah. They couldn't fix the issue so they told me they took it to their "heavy duty shop". They took it another transmission shop which they are partners with. Found out later through small talk with the owner of the transmission shop that he and the manager at the general automotive repair shop have been friends for the past 20 years. I found this out after driving over the shop to get my belongings. I own a 2008 Mazda Tribute. It has a 4-cylinder 2.3 liter engine and not a hybrid. It has front wheel drive. I paid $2900 dollars for a transmission rebuild on it. The model number for the transmission is CD4E. I never did get a itemized bill from either the transmission shop or the general automotive shop on what was done to my vehicle. On the invoice it just says "Reman tranmission". I went back to the transmission shop to see if I could get one. One of the managers told me they have work orders that the mechanics use to list details of the job. He even showed me a empty sample. BUT he told me that the work order papers get so worn out and dirty they just get thrown away after the job is done. Weird thing when I told him what I came for. He looked for some papers after I told him my name and the dates. I called the Utah Division of Consumer Protection today and they suggested I write a letter to both the transmission shop and the general automotive repair shop. That way "you have something in writing". So not sure what to do at this point. I hope someone here has some suggestions. Thank you.