San Diego users beware of international charges

Discussion in 'iPhone' started by ilfn143, Dec 1, 2008.

  1. ilfn143 macrumors 6502

    Joined:
    Aug 27, 2008
    Location:
    Enron by the Sea
    #1
  2. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #2
    This is an interesting situation I was gonna post about myself. I was visiting my family close to the Canadian border last week and I received a couple of texts after noticing I was actually on Roger's network while in Michigan. AT&T has promised unlimited domestic roaming. Technically, shouldn't AT&T pay international roaming if it occurs while you are physically located within the U.S.?
     
  3. Cask Guest

    Joined:
    Jul 14, 2008
    #3
    That is weird, the iPhone actually thinks you're down in Mexico (movistar is one of two GSM carriers down here, the other one being Telcel which distributes the iPhone). If that happens frequently to you you should go to AT&T and complain, they should fix their network on that area.
     
  4. myk13 macrumors member

    Joined:
    Aug 11, 2008
    #4
    Should only AT&T people be worried and or 3G?
    I have a 2G on T-Mobile and live in San Diego. Would this affect me at all?
     
  5. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #5
    Isn't this why you turn off Roaming in the settings ?
     
  6. Cask Guest

    Joined:
    Jul 14, 2008
    #6
    I believe you can only turn off data roaming, but not roaming in general.
     
  7. Bodah macrumors regular

    Joined:
    Jul 23, 2008
    #7
    I got that same text when I was actually in Mexico. At about a dollar a minute, it can really add up fast.
     
  8. method525 macrumors member

    Joined:
    Aug 14, 2007
    #8
    What you experienced is called fringe roaming. It happens when you are physically in the US, but your phone connects to a tower either in Canada or Mexico. If you see any charges on your bill call customer service to have them credit the charges.
     
  9. ilfn143 thread starter macrumors 6502

    Joined:
    Aug 27, 2008
    Location:
    Enron by the Sea
    #9
    i emailed att and got a reply:

    Dear Mr. xxx,

    Thank you for taking the time to e-mail the new AT&T in regards to your
    iPhone switching from 3G to Movistar while at the Coast Guard Station
    Point Loma in the parking lot and your wife?s LG Shine did not, and
    getting a text message warning you of international charges and wanting
    a technician out to check signals since it is no where near Mexico. I
    apologize about the confusion and the inconvenience this is causing you.
    My Name is Tia xxx and I am happy to help you with your inquiry. I
    understand the urgency of resolving this quickly for you.

    Mr. xxx, after reviewing your account, I did find that a text message
    was sent to your device on 11/27/2008 warning you of international
    charges. In your case, if you did not go outside of the United States,
    then you were accidentally roaming. Accidental roaming frequently occurs
    where coverage by two cellular operating companies overlaps. Overlapping
    coverage is common because there are no distinct service lines between
    carriers' cell sites. This includes when AT&T customers are traveling in
    the U.S. near the Canada or Mexico borders. AT&T customers can be in the
    U.S. near the border and pick up one of the Canada or Mexico roaming
    partners? networks. Either of these situations can result in accidental
    international roaming. The customer may incur international roaming
    charges even though they have not traveled outside of the U.S. I set a
    reminder for a representative to review your account for international
    charges over the next two billing cycles, because international charges
    can take up to 90 days to post to your account. You will be notified by
    text messages if you were charged or not charged for international usage
    and if it will be adjusted.

    I hope we were able to resolve any issues and answer any questions you
    had. If you need further assistance with this resolution, you may reply
    to this email. If you would like assistance with a new question in the
    future, please log in to your myWireless Account again and send a new
    email.

    AT&T Online Customer Care is unable to assist with email requests unless
    these requests are submitted via the My Wireless section of
    ATT.com/wireless. If you follow these steps to email us, this will make
    sure your email was submitted properly and that you will get a response
    to your question.

    To send your request via email, please follow these steps:

    1. Log in to your "My Wireless" page on att.com/wireless
    2. Click on contact us, which is located by the search link on the top
    right hand corner of page
    3. Scroll down to bottom and select the link to email us.
    4. Follow prompts to send us an email.

    Have you heard about AT&T * Services? There are four services that we
    currently offer. You can check your minutes by pressing *646#, then
    pressing the call button. You can check your data usage by pressing
    *3282#, then pressing the call button. You can check your balance by
    pressing *225#, then call. You can also make a payment by pressing *729,
    then call. This service is available 24 hours a day/7 days a week and it
    is free of charge.

    Mr. xxx, we greatly appreciate the opportunity to serve you. We
    appreciate that you have been a customer on this particular account
    since 08/04/2008. Please let us know if we can assist in any other way,
    and thank you for choosing AT&T. I hope that you are enjoying your
    service thus far and hope that you continue to enjoy the great service
    AT&T is committed to provide.

    Sincerely,

    Tia xxx
    AT&T
    Online Customer Care Professional
     

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