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iPad Scratch or hairline crack? Brand new iPad Pro 11 2020

pmorales

pmorales

macrumors member
Original poster
Mar 17, 2019
32
4
Spain
I bought a new iPad Pro 11 (2020) 3 days ago and I received yesterday. I was installing the screen protector when I noticed what it seemed to be a tiny scratch/hairline crack on the bottom right corner of the screen.

The scratch/crack is almost impossible to notice unless you put the iPad under a potent light and angle it in a very specific way. Based on the picture I’m inclined to think that it’s just a superficial factory scratch because it’s pretty straight and doesn’t go from edge to edge like the cracks I’ve seen in the past.

what do you guys think? If it’s just a scratch I can live with it but if it’s a crack I’d like to try to get another unit (although this might be difficult since this iPad is discontinued and the store I bought it from doesn’t have stock anymore). I do have AppleCare+.

IMG_1071.jpeg
 
The iPad Pro 2020 is discontinued?? I’d contact the store for a replacement/return, if you bought it new. If it was a used/refurbished then I dint know how that would work.
 
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MPclk2006 said:
The iPad Pro 2020 is discontinued?? I’d contact the store for a replacement/return, if you bought it new. If it was a used/refurbished then I dint know how that would work.
Click to expand...
Yes, apple doesn’t sell it anymore and third party stores are selling the remaining stock they have.
 
sparksd said:
I'd return it because the scratch will affect the resale and trade-in value of the tablet.
Click to expand...

To follow up on this thought, I looked at the trade-in value for my 2018 12.9 Pro and in pristine condition, Apple would give $535; with a scratched display that dropped to $105. So that scratch would lop $430 off the trade-in value on mine.
 
sparksd said:
To follow up on this thought, I looked at the trade-in value for my 2018 12.9 Pro and in pristine condition, Apple would give $535; with a scratched display that dropped to $105. So that scratch would lop $430 off the trade-in value on mine.
Click to expand...
Thanks for the follow-up. I just checked with the store I bought it from and they don’t have stock so I would just get my money back. If I return it I’ll probably have to buy the new iPad Air instead (I paid for the Pro $30 more than what the air costs) because finding the 2020 Pro for the same price is going to be difficult.
As for the trade-in value, I see your point but I guess that I can always get a new iPad using AppleCare (and paying $49) and then trade in that iPad.
Thanks so much for your input!
 
Last edited:
kenni417 said:
return it and get another one. you’re still in the 14 day window.
Click to expand...
Unfortunately there’s no more stock available in the store I bought it from so I would have to go for the Air 4 instead of the Pro if I return it… it’s very unfortunate that I got a factory scratch
 
AutomaticApple said:
Stock is still available on Amazon.
Click to expand...
Makes sense. There will be stock around at third party resellers for a while still. But they likely aren’t receiving new stock (though they could be as Apple has occasionally kept older models around unofficially via third party resellers but I doubt that’s happening for the iPad Pro).
 
if you just bought it return it. even if it's just a scratch that's unacceptable. send it right back and get a 2021 model instead.
 
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