Scratches on jet black out of box

tkmcguire1

macrumors 6502
Original poster
Dec 11, 2009
323
29
Oklahoma
my jet black iPhone has scratches on it and I just took It out of box,there are a few small ones then these dot like scratches. I don't know if I should just not worry about it or what I should do.
I included pictures below
Has anyone else had this problem?
 

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QueenTyrone

macrumors 6502a
Sep 21, 2016
701
627
I don't see anything, use flash

Edit: nvm I see the dots, looks like faulty casing. Still not something to return it over imo.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
33,450
34,526
It's your iPhone. The scratches in which you indicated, are minor enough where they are not visible from your pictures. If your not satisfied with that, Apple will offer you an exchange. However, I think a Jet Black iPhone is likely to show scratches rather you exchange it or not. So in theory, it's likely You will deal with this with the Jet Black color.
 

tkmcguire1

macrumors 6502
Original poster
Dec 11, 2009
323
29
Oklahoma
They are small and only visible in certain light,I'll just deal with it for now. I knew this was an easily scratchable model but didn't think it would come with scratches already on it,but looking at the forum it seems this is a common occurrence.
Being that this model is sold out everywhere it would probably be hard to get a replacement and I really don't want another color,the jet black is unique and different,it's what made me come back to an iPhone as I've been using android since iPhone 5.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,450
34,526
They are small and only visible in certain light,I'll just deal with it for now. I knew this was an easily scratchable model but didn't think it would come with scratches already on it,but looking at the forum it seems this is a common occurrence.
Being that this model is sold out everywhere it would probably be hard to get a replacement and I really don't want another color,the jet black is unique and different,it's what made me come back to an iPhone as I've been using android since iPhone 5.
Depending on your location, the Jet Black color is actually starting to become widely more available and in stock in the Apple stores. You can check on Istocknow.
 

Conan86

macrumors 6502
Apr 9, 2012
327
137
Singapore
even if you receive a flawless phone, these little things would show up pretty fast.. I'd recommend you to test if it has any other issue then decide if it is worth your while to start the exchange game.
 
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powerbook911

macrumors 68040
Mar 15, 2005
3,743
162
The front bezel of my matte black was scratched out of the box, light caught it every time I worked on the phone. Waiting on a new one.

Flaws out of the box is pretty common with Apple.
 

MH01

Suspended
Feb 11, 2008
12,107
9,298
Depends on how you want to use it. If you want to use it with a case and protect it, it's an issue, if you want to use it without a case , soon you will have a few other minor scratches and will not worry about it at all. The worst scratch is the first one :)
 

Irock619

macrumors 68000
Sep 16, 2011
1,772
275
San Francisco, CA
People are getting scratches just by putting cases on them. I would get the black and not look back. My matte black is gorgeous and don't regret it one bit.
 

andyp350

macrumors 6502a
Aug 14, 2011
807
459
I wouldn't worry too much. It's going to pick up microscratches as soon as you start using it anyway. Just enjoy your new phone and stop looking for faults.
 

Nanotyrns

macrumors 65816
Sep 16, 2012
1,294
1,069
Denver
Take it into an Apple store and see what they recommend. I'm sure these things are tracked through every stage of production. Who knows -- maybe they will want you to trade it so they can research how it made it past Q/A with defects.

They don't look too bad imo but you purchased a new phone. If you believe it should be flawless out of the box at that price then exchange it. If not, enjoy :)
 

bigscotal

macrumors 6502
Jun 26, 2008
361
75
UK
If it were mine, then I'm afraid it would be going back. Can't say I've checked, but I very much doubt their product description says anything like "It is to be expected that this item may suffer from minor production flaws....."

Way I see it, an expensive premium device like an iPhone should be pretty much perfect out of the box. Any marks on it should be my own doing/fault, and I shouldn't have to accept manufacturing imperfections as "it's going to get scratched/scuffed anyway".
 

Jodie1987

macrumors regular
Aug 5, 2016
208
30
They are small and only visible in certain light,I'll just deal with it for now. I knew this was an easily scratchable model but didn't think it would come with scratches already on it,but looking at the forum it seems this is a common occurrence.
Being that this model is sold out everywhere it would probably be hard to get a replacement and I really don't want another color,the jet black is unique and different,it's what made me come back to an iPhone as I've been using android since iPhone 5.
I would recommend you get a replacement, I wouldn't like to have them on my phone, especially out of the box, for a phone priced at what it is you shouldn't be receiving a phone with scratches on it out of the box.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,450
34,526
People are getting scratches just by putting cases on them. I would get the black and not look back. My matte black is gorgeous and don't regret it one bit.
Very true. Cases can be the culprit of scratching iPhones, with debris being inside the case and running against the device. And the downside aluminum, once scratched or Dented, it's permanent.
 
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