Screen fell off my Apple Watch

[dguisinger]

Anyone know of a cheaper option to fix an Apple Watch than going to Apple?
I rarely wear my Apple Watch except on the days I actually go into the office (once every few months). Today I was giving a presentation, and someone stopped me and told me something was wrong with my watch. I looked down and both the screen and the rubber seal were hanging off my wrist.

Apple wants $199 for an out of warranty replacement. Thats not worth it, and its not reassuring that their damn glue can't last two years.

 

[MaulRx]

I agree with not paying that fee. For that price I'd buy a new one.

I'm curious if you ever got the watch wet or in soaps etc

 

[44267547]

Anyone know of a cheaper option to fix an Apple Watch than going to Apple?
I rarely wear my Apple Watch except on the days I actually go into the office (once every few months). Today I was giving a presentation, and someone stopped me and told me something was wrong with my watch. I looked down and both the screen and the rubber seal were hanging off my wrist.

Apple wants $199 for an out of warranty replacement. Thats not worth it, and its not reassuring that their damn glue can't last two years.

I don't know that I would attempt to repair the screen myself if you don't have experience. I do agree I wouldn't pay $200 for an Apple Watch that likely is going to cost more to fix than what it's worth. Out of curiosity, is this a stainless model or aluminum that the display popped off?

This Issue with the watch has known to arise once in a while, and it's been reported that some first generation Apple Watches suffered due to the adhesive separating from the display. Perhaps you could call Apple back/make a store visit and re-explain your situation or speak to a senior advisor to determine if they can offer a warranty replacement.

Did the Watch frequently get wet or have any prolonged exposure to water?

 

[dguisinger]

It's been wet but not frequently. I bought it on day 1, it is a space grey aluminum. I've barely worn it for the last year as I work from home now, so most days it just sits on the charger. So other than a screen separating from it, it looks brand new.

I do see a lot of people got free replacements for this particular issue when calling in, maybe i need to get the right person
[doublepost=1491610221][/doublepost]Just called Apple. They are replacing the watch under a 2-year Quality Control ... not sure if it would be called a secret voluntary recall? Its apparently an issue they have been tracking where the battery expands and pushes the screen off.

Maybe its since been resolved since this was a day-1 watch.

 

[cobracnvt]

This just happened yesterday to someone that I know with the first generation watch. Let us know how you make out.

 

[bluespark]

[/doublepost]Just called Apple. They are replacing the watch under a 2-year Quality Control ... not sure if it would be called a secret voluntary recall? Its apparently an issue they have been tracking where the battery expands and pushes the screen off.

Maybe its since been resolved since this was a day-1 watch.

Glad to hear they helped you out. Issues happen, but that one is entirely on them and it's good that they owned it.

 

[44267547]

Just called Apple. They are replacing the watch under a 2-year Quality Control ... not sure if it would be called a secret voluntary recall? Its apparently an issue they have been tracking where the battery expands and pushes the screen off.

Maybe its since been resolved since this was a day-1 watch.

Great news. Persistence paid off. And I have heard of these issues before with the battery expanding for whatever reason, which results pushing off the display. I'm not sure what the causes are directly and I have not seen or know anybody to have this issue except on these forums when reported.

And this is why choose Apple when they stand behind their products.

 

[disguy409]

It's been wet but not frequently. I bought it on day 1, it is a space grey aluminum. I've barely worn it for the last year as I work from home now, so most days it just sits on the charger. So other than a screen separating from it, it looks brand new.

I do see a lot of people got free replacements for this particular issue when calling in, maybe i need to get the right person
[doublepost=1491610221][/doublepost]Just called Apple. They are replacing the watch under a 2-year Quality Control ... not sure if it would be called a secret voluntary recall? Its apparently an issue they have been tracking where the battery expands and pushes the screen off.

Maybe its since been resolved since this was a day-1 watch.

Thats good news for you. When I called, they said they never heard of the problem before and I would have to pay $200 to get it fixed.

 

[44267547]

Thats good news for you. When I called, they said they never heard of the problem before and I would have to pay $200 to get it fixed.

Then you should escalate the issue and speak to a Senior Advisor and see if they offer any further assistance. It's worth trying.